Greetings, I was wondering if anyone could help me here with a little something
.
We're changing our security solution from Avast Pro to Avast Endpoint Protection Suite. Previously, all our clients were manually installed and managed, being hired to help bring the organisation well and truly up to date, I proceeded with installing and configuring The Avast Enterprise Administration Server, so that the IT department has a nice and centralised way to manage the client protection software.
After some minor hiccups, I got everything running smoothly, created and installation package, imported the client machines from AD,...
When I try to deploy the package to a client that already has Pro installed however, the setup simply stops doing anything when at 60% and then times out. This is clearly visible from the installation log file:
05/11/15 16:52:55: TELEMAT-ALAIN: StartSetup
05/11/15 16:52:55: TELEMAT-ALAIN: Connecting
05/11/15 16:52:55: TELEMAT-CLAUDIN: Copying ais_res-42a.vpx
05/11/15 16:52:58: TELEMAT-CLAUDIN: Copying ais_snx1-15.vpx
05/11/15 16:53:01: TELEMAT-CLAUDIN: Copying ais_snx2-e.vpx
05/11/15 16:53:08: TELEMAT-CLAUDIN: Copying ais_snx3-9.vpx
05/11/15 16:53:11: TELEMAT-CLAUDIN: Copying ais_spm-4de.vpx
05/11/15 16:53:13: TELEMAT-CLAUDIN: Copying ais_srv-2f2.vpx
05/11/15 16:53:13: TELEMAT-CLAUDIN: Copying ais_x64-58a.vpx
05/11/15 16:53:14: TELEMAT-CLAUDIN: Copying chrome-2.vpx
05/11/15 16:53:14: TELEMAT-CLAUDIN: Copying jollyroger.vpx
05/11/15 16:53:15: TELEMAT-CLAUDIN: Copying jrog-a7.vpx
05/11/15 16:53:15: TELEMAT-CLAUDIN: Copying jrog2-c5c.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-jrog-a7.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-jrog2-c5c.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-prg_abp-643.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-setup_abp-643.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-vps_win32-15051100.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying prod-abp.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying servers.def
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying servers.def.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying setif_abp-643.vpx
05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying setup.exe
05/11/15 16:53:18: TELEMAT-CLAUDIN: Copying setup_abp-643.vpx
05/11/15 16:53:19: TELEMAT-CLAUDIN: Copying vps_32-1060.vpx
05/11/15 16:54:18: TELEMAT-CLAUDIN: Copying vps_win32-1070.vpx
05/11/15 16:54:19: TELEMAT-CLAUDIN: Copying vps_win64-d01.vpx
05/11/15 16:54:21: TELEMAT-CLAUDIN: Copying winsys-f.vpx
05/11/15 16:54:22: TELEMAT-CLAUDIN: Copying winsys64-2.vpx
05/11/15 16:54:24: TELEMAT-CLAUDIN: Creating service
05/11/15 16:54:24: TELEMAT-CLAUDIN: Starting service
05/11/15 16:54:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 16:54:38: TELEMAT-CLAUDIN: 0% of setup
05/11/15 16:55:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 16:55:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 16:56:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 16:56:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 16:57:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 16:57:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 16:58:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 16:58:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 16:59:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 16:59:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:00:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:00:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:01:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:01:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:02:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:02:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:03:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:03:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:04:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:04:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:05:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:05:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:06:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:06:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:07:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:07:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:08:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:08:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:09:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:09:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:10:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:10:38: TELEMAT-CLAUDIN: 60% of setup
05/11/15 17:11:38: TELEMAT-CLAUDIN: ReadProgress
05/11/15 17:11:38: TELEMAT-CLAUDIN: Timeout expired
05/11/15 17:11:38: TELEMAT-CLAUDIN: Finished with error
05/11/15 17:11:38: TELEMAT-CLAUDIN: RemoveProgress
05/11/15 17:11:38: TELEMAT-CLAUDIN: DeleteFile \\TELEMAT-CLAUDIN\C$\~AVINSTL\aswISvc.exe error 5 (Access is denied)
05/11/15 17:11:38: TELEMAT-CLAUDIN: Folder \\TELEMAT-CLAUDIN\C$\~AVINSTL not removed: 145
05/11/15 17:11:38: TELEMAT-CLAUDIN: CloseConnection
05/11/15 17:11:38: TerminateAll
05/11/15 17:11:38: rinstInstall end 0
Additionally, the process seems to be unable to delete the copied files, which in turn also provides a problem when a re-installation is attempted afterwards, the process simply stating that "the file already exists" and then terminates, leaving both files and the remote installation service behind on the client. Only after a computer restart I'm able to remove the installation files folder (on C:) and the service (through the registry).
Isn't there a way for the EAS-initiated process to detect and uninstall any previous Avast versions? Security management servers from other brands usually don't only offer this option, they offer the option to remove previous installations from other brands as well, this seems like a bit of an oversight in the management software's capabilities. Related, I haven't found a way to uninstall software from an already managed client either, another highly useful feature.
I would hate to tell my colleagues that we're going to have to go visit all 400+ clients to perform the uninstallation manually.
Any assistance would be greatly appreciated.
