@Eddy,
Arguing solves nothing and certainly doesn't help the customer with his problem.
You are correct that the customer should have created a backup before running Grimfighter or any other
One Button Fix All program.
@ Col T.
The downloading of Grimefighter isn't the problem. Running a program that makes potentially unwanted changes to your system
without preparing for a recovery is never a good thing.
Re-running Grimefighter and selecting a reversal of the changes it made is one way to possibly restore the changes the program made to your system.
Since you don't have any other way to recover what's apparently lost, you really have nothing to loose by trying that option.
At worst, the information is still lost. At best, the information is restored and you'll know for the next time that a safe approach even if time consuming
is still the best way to proceed.
Good luck.