Got charged by DRI*Avast Software even though I did not oder anything

[REDACTED]

There are 3 email addresses to their sales departments. That is sales.

The way they want you to go to complaints about a charge on your credit card takes you to where you need to input your email address and the last 5 digits of your credit card.

I actually find it interesting that they state "Do you have a question about a purchase or a charge on your credit card? "
This suggests to me, this happens a lot.

Now back to my question to you.
How do I offer proof that I never ordered anything?

[Eddy]

Is it really that hard for you to send a email to one of the mail addresses mentioned ?
Come on!

[REDACTED]

Is it really that hard for you to tell me how to prove I never ordered anything?
To prove I never gave my credit card details?

Why do I need to email their sales department?
I dont wish to buy anything from them.

I posted here to make Avast aware.
They can contact me if they wish or choose to ignore it.
You are defending them and attempting to discredit those who are saying on the net there is a problem.
Clearly there is a problem. I am not the only one who has stated this.

If Avast wishes to address it or bury their head in the sand, that is up to them.

Eddy, do you represent Avast?

[Eddy]

The email addresses are not just their sales department.
They are for everything.

As I said before, I am not defending them.
I am trying to help you.

First thing to do is check if it was indeed Digital River or not.
If we know that, we are one step further.
So far you are only running around in circles.
Please stop doing it and contact Digital River.

[Rednose]

Hi racheal_storm

If you have never authorised a payment to Avast, or given your creditcard details, than there is no issue with Avast.
That Eddy is trying to help you, is something that you should decide you appreciate, or not.

Greetz, Red.

[REDACTED]

@Eddy,
I am not running in circles thanks.
I came here to inform Avast and others.
I am not bothered as I will get my transaction reversed as I never authorised or gave my card details to Avast or Digital River.
I suspect it is not the real Digital River who took my money.

I have shown Avast in this thread that there is a problem.
The problem is Avast's and the reputable DRI*Avast's.
Avast's because their software protection has failed me.
Someone got into my pc, past their protection.
Not just mine but many others judging by posts on the net.
DRI*Avast need to be aware that it appears someone is using their name.
Some how likely compromised their programme as jumping in on it.

I am not contacting Digital River as I do not trust them due to this.
Understandable??

How do I prove I never gave my details to them?


@Rednose, thanks.

I have never authorised a payment to Avast.
I never gave my card details.
I dont believe I have an issue with Avast but do hope Avast realise they seem to have an issue.
Someone got past their protection to my computer.
Someone was able to access my card details, past their protection.
Someone is using the name DRI*Avast to charge peoples bank accounts and cards.

Thanks.

[Eddy]

Yes, you do run around in circles.

Now you are also claiming that someone got on your system.
Where is your prove of that ?

Now your are also claiming that avast protection has failed you.
Where is your prove of that ?

Stop claiming and go find out facts.
Go ask Digital River, they are a trusted company.

Stop asking how to prove things.
It is you that keeps claiming things, but so far haven't provided anything that comes even near to a prove.

Only thing I see are people who are only claiming things without showing any prove and/or not willing to investigated a couple of simple things.

[REDACTED]

@Eddy,
The only circles I am running around are those caused by yourself.
How do I prove I never gave DRI my card details?
Am still waiting for your answer to this.

My bank account was charged $39.99 and showed by DRI*Avast.
Where did they get my card details from?
The only answer can be my pc.
That being so and the fact that I didnt voluntarily give them, it has to be someone got into my pc system. = logic.

If they did that and it was Avast then they did so by somehow going past the Avast security.
Therefore the Avast security failed to protect my pc, my information and me. = logic.

You say Digital River are a trusted company and yet in my experience they have accessed my pc, taken my card details, used them to remove money from my account which I did not authorise.
Sorry but I dont share your trust and am sure many others no longer do, judging by the others on the net who have had a similar experience to my own.

I do not know how to prove I didnt authorise a payment. You keep asking me/us to prove it but offer no advice as to how we do so.

I am not going in circles.
I am happy.
The transaction will be reversed. I will get my money back.
I came here to let Avast know they have an issue.
Someone, somehow got past Avast protection.
Someone/somehow accessed my card details and removed them past Avast security.
Someone/somehow used DRI*Avast's name to remove money from my account. Unauthorised.
Someone appears to me have used DRI*Avast to do this.

It seems to me and to many on the net that Avast and Digital River have an issue that is affecting their names.

I have informed them here and so it is up to them if they wish to investigate or do anything about this.
They are welcome to contact me and know how.

Thanks for your input.

[Eddy]

How do I prove I never gave DRI my card details? Am still waiting for your answer to this.

Go ask them !

Where did they get my card details from? The only answer can be my pc. That being so and the fact that I didnt voluntarily give them, it has to be someone got into my pc system. = logic.

No, it is not the only possible answer.
No that is not logic.
Logic is to go ask them and find out things.

You say Digital River are a trusted company and yet in my experience they have accessed my pc, taken my card details, used them to remove money from my account which I did not authorise.

No they did not and never will do so.

All you have done so far is giving information that very strongly suggests it was a fully legitimate transaction.
It is time for you to find out if it was or not.

[REDACTED]

Thanks for your input Eddy.
We disagree.

As far as I am concerned the ball is in  Avast's and Digital River's hands.

It was not a legitimate transaction at all.
It was not authorised by me.
I never gave my card details.
I recieved nothing for the payment.

We disagree Eddy.

It is up to Avast and Digital River, balls in their court.

Thanks.

[Eddy]

It was not a legitimate transaction at all.
It was not authorised by me.
I never gave my card details.
I recieved nothing for the payment.

Where is your prove ?

No, that ball is in your court.
You are the one that is claiming things.
It is you who needs to get information.

And on that note...
Since you are reluctant to check things and give information, I am done with you.

[REDACTED]

Well sorry to say I am pleased you are done with me as your continual defense of Digital River and putting the onus of proof on myself and others, trying to put the blame on us was monotinous. You refuse to offer any suggestions as how we prove we didnt give the information but keep telling us we need to. There is no form we can pull up to show we didnt.
I am sure you are aware there is no evidence we can show to prove we didnt.
There is no transaction for this.
We can only claim we didnt.
If I paid for something, where is it? I never got anything from them.

I have explained why I will not contact Digital River - I dont trust them.
I will not give them my email or 5 numbers of my credit card.

What you refuse to accept is I think your beloved Digital River is quiet possibly not at fault.
There is some other organisation/body who have used that name, is what I feel most likely.

The onus is not on me.
I have raised an issue here, that I would expect Avast and Digital River to investigate.

The onus is on them.

We differ and thats fine.
Cheers.

[bob3160]

Instead of going around in circles and accomplishing nothing, simply report your problem directly to Avast:

https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06
Choose your language and submit your problem directly to Avast.

[Eddy]

I have raised an issue here, that I would expect Avast and Digital River to investigate.

And how do you think they can do that if you refuse to contact them and not provide any details?

[REDACTED]

@Bob3160, thanks for your help.
I came looking at how to contact and could only find direction to the forum.
Have now filed a complaint with your help.
Appreciated.
Racheal