Author Topic: Got charged by DRI*Avast Software even though I did not oder anything  (Read 92438 times)

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Great. Finally I get details of the person who made the order on my card. It's my wife!

Too bad that my earlier enquiries did not mention this.

Sorry for not knowing but this could have been settled with my first request.

All the best

Ed

Offline moroni

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Glad that we finally figured this out :)

For the records, you only contacted our distributor (Digital River) and not us (Avast Software) using the link I posted before. Anyhow, I checked that your refund is being processed.

Cheers!

Offline Eddy

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Keep avast, replace the wife  ;D

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Keep avast, replace the wife  ;D
;D 8)
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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #49 on: November 03, 2016, 04:04:11 PM »
Got charged $109US out of the blue. Never heard of this company. never had dealings directly or indirectly. My Canadian cc company called them a FRAUD. Said they had heard about them. Check your credit card statement diligently. They may appear out of the blue. Avast reimbursed my account they next day, however, with the buying and selling US $s I lost a bit on exchange. That ain't the point...where do they come off debiting my cc account???????!!!!!
Watch them ...they appear as DRI AVAST on your statement

Offline Eddy

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #50 on: November 03, 2016, 04:36:39 PM »
Your Canadian CC company is very wrong.
DRI AVAST means the product/subscription is from avast and Digital River handles the payment.
If your CC company is calling them a fraud, it is time to dump that CC company as they clearly have no clue what they are talking about.

Digital River is a fully legitimate payment processing company that handles financial transactions for a lot of other companies.
Some of their clients (not limited to) :
- avast
- Kaspersky
- Adobe
- HTC
- Bosch
- Vistaprint
- Logitech
- Microsoft

You might not recall it, but it is very likely the payment processor that you have used when buying a subscription for one or more avast products.
What (almost certainly) happened is that auto-renewal took place because you did not disabled it.
As has been explained numerous of times on this webboard, before the auto-renewal takes place you receive 3(!) mails from avast telling you about it and giving you enough time to disable/stop the auto-renewal.
If you don't do so, it will take place and you will get charged.
« Last Edit: November 03, 2016, 04:44:36 PM by Eddy »

Offline bob3160

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #51 on: November 03, 2016, 08:55:49 PM »
Got charged $109US out of the blue. Never heard of this company. never had dealings directly or indirectly. My Canadian cc company called them a FRAUD. Said they had heard about them. Check your credit card statement diligently. They may appear out of the blue. Avast reimbursed my account they next day, however, with the buying and selling US $s I lost a bit on exchange. That ain't the point...where do they come off debiting my cc account? ??? ??? !!!!!
Watch them ...they appear as DRI AVAST on your statement
Maybe you've heard of Digital River ???
https://www.avast.com/faq.php?article=AVKB24
Sounds like your auto renewal kicked in.
If it's been less than trial period, you can still cancell:
https://support.avast.com/support/tickets/new?form=2
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Offline moroni

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #52 on: November 04, 2016, 02:58:07 PM »
Got charged $109US out of the blue. Never heard of this company. never had dealings directly or indirectly. My Canadian cc company called them a FRAUD. Said they had heard about them. Check your credit card statement diligently. They may appear out of the blue. Avast reimbursed my account they next day, however, with the buying and selling US $s I lost a bit on exchange. That ain't the point...where do they come off debiting my cc account???????!!!!!
Watch them ...they appear as DRI AVAST on your statement

Hi Lance26,

Could you please send us the details about this to https://support.avast.com/support/tickets/new?form=1
We will investigate it :)

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #53 on: November 08, 2016, 02:27:23 PM »
I had 4 separate rapid-fire charges from DRI for $59.99 on my CC last night at about 1:00 am EST.  Thankfully they were all denied by my CC company because of suspected unauthorized activity.  This morning I had to confirm that they were indeed unauthorized and my CC company cancelled my card and is sending a new one.

I have no idea how Avast or DRI got my CC info.  While I've used the free version of Avast for years, I never remember giving them my info, especially with this card that is less than a year old.  This is very unfortunate because I truly love Avast, but what the heck man?  Anyway, I Googled to see if other people were experiencing a similar problem and sure enough I found this thread.  So I thought I'd come and share my unfortunate experience. 

Offline Eddy

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #54 on: November 08, 2016, 02:33:31 PM »
Only way to know your creditcard details is if you have provided them or if your creditcard account is/was compromised (and perhaps even abused).

It can be you had a trial once and provided the details at that time.

Offline Pondus

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #56 on: January 11, 2017, 06:36:47 PM »
I have the same problem.I was charged in my credit card automaticallyby AVAST SOFTW SHANNON, CO. IE  ,though I hadn't submitted any demand for automatic renewal.I consider this a malicious act against my accounts.In case this message doesn't appear in the public avast forum,please guide me via forum,how can I submit directly to the forum.I've already informed via a specific link that the avast team has sent why i do not want them to renew my paid subscription.

Offline bob3160

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #57 on: January 11, 2017, 06:47:51 PM »
I have the same problem.I was charged in my credit card automaticallyby AVAST SOFTW SHANNON, CO. IE  ,though I hadn't submitted any demand for automatic renewal.I consider this a malicious act against my accounts.In case this message doesn't appear in the public avast forum,please guide me via forum,how can I submit directly to the forum.I've already informed via a specific link that the avast team has sent why i do not want them to renew my paid subscription.
Auto renewal is checked by default. You could have unchecked it when you installed the product. You can also cancel it at any time prior to it happening.
At this point the best thing to do is to contact avast directly and explain your problem: https://support.avast.com/support/tickets/new?form=3
Once you receive your support ticket #, post it here and we'll try to elevate your request.


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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #58 on: March 02, 2017, 02:48:49 AM »
I was recently given a pending charge of $34.99 on 6/15 which later fully charged on the 16th. I don't even know why they charged me with this, I did not order anything. I did not even get a email for the receipt of whatever they charge me with. I have sent a message to Avast to see if I could fix this before I have to take this problem to my bank but so far I have not gotten a reply from Avast.

me too, i have to cancell my credit card to stop them from charging

Offline Eddy

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Re: Got charged by DRI*Avast Software even though I did not oder anything
« Reply #59 on: March 02, 2017, 09:27:16 AM »
No, you don't.
Al you have to do is disabling the auto-renewal as has been explained many times already in this and other threads.