outgoing Email problem.

[REDACTED]

I cannot send emails and receive this message,

"Subject 'Test'
Server Error: 421
Server Response: 421 Cannot connect to SMTP server 193.252.22.187 (193.252.22.187:25), NB connect error 1460
Server: 'smtp.orangehome.co.uk'
Windows Live Mail Error ID: 0x800CCC67
Protocol: SMTP
Port: 25
Secure(SSL): No

Having searched around Google it appears that this could be Avast stopping me accessing Port 25.
I am not technically minded and I would appreciate some comment and perhaps help in how I resolve the problem.

[Pondus]

right click avast tray icon and pause shields ... does it work now?

if not, then it is not a avast problem

[Eddy]

https://www.avast.com/faq.php?article=AVKB91
https://forum.avast.com/index.php?topic=161298.msg1155802#msg1155802

[REDACTED]

Thank you for the responses, I disabled the webshields and I still couldn't send emails, so I will contact my ISP.

[Pondus]

Thank you for the responses, I disabled the webshields and I still couldn't send emails, so I will contact my ISP.

you should disable Mailshield .... not webshield

[REDACTED]

Thanks for the clarification, I have specifically unchecked the Mailshield box and nothing has changed.
I haven't restarted my PC after the unchecking, as I have a lot of active work at the moment, I don't know if that is a requirement.
I will try that later.
I can still receive emails on the account, just not send them.

[DavidR]

Avast's Mail Shield would normally intercept emails so they can be scanned before they are sent or actually received.

Do you have any SSL/TLS (secure) email connections ?

Whilst this is a standard SMTP port 25 connection avast may be trying to send it as a secure connection, but I don't see anything in your error information to support that. Try this and see if it helps AvastUI > Settings > Active Protection > Mail Shield > Customize > SSL Scanning - uncheck the Scan SSL connections.

Though why this should still be happening even after disabling the Mail Shield is somewhat strange, enable the Mail Shield again and try the above.

[REDACTED]

Thanks for the suggestion, I have tried that now and there is no change.

[Alikhan]

Thanks for the suggestion, I have tried that now and there is no change.

Have you disabled avast! from the tray icon and then tried? By that I mean all shields.

If that doesn't fix it, I doubt the problem is avast!

If it does, it must be the ports regarding SSL/TLS

[Eddy]

Have you already tried setting op the email from scratch or with another email client ?

[REDACTED]

My ISP say there are no issues with their email system and cannot understand why I cannot use it to send emails.
I have also reset  my email connections and I am still receiving mail at the address, just can't send any.
I have carried out all the routes suggested in the above posts, apart from uninstalling Avast.

I run two other email address , both of which are working perfectly for sending and receiving.

Life is too short to get hung up about things like this, so I am replying to emails to the "suspect" address, by referring them to one of my other addresses.
When I think this exercise is complete, I will dump the "suspect" address.

I appreciate the assistance given.

[Pondus]

This is why i like webmail, it always work   

[skinnypops]

+1