Author Topic: Hanging at Restarting in Windows 8.1 Pro 64bit with media center /clean install  (Read 2786 times)

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Offline Patrick2

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Hi All

Clean install of Avast 10.3.2222 RC, to see if issue was gone, since was bugging me about it lol, anyways installed, Ui doesn't show start up scan like always, goto restart and hangs at Restarting,  attempted to upload support file and got an error, would you like it manually sent up?    Possibly might be crashing also Firestorm viewer 4.7.1.45325
Windows 10 Pro 64bit 1909 18363.476, Intel I7 7700 Nvidia Geforce 1050 16gb DDR4, WD 250GBSSD, 1tb Storage, Avast Free 19.8.2393
HP Omen Laptop Intel I7 7700HQ, 8gb Of Ram Windows 10 Home x64 1909 18363.476 128GB SSD, 1tb Storage, Avast Free 19.8.2393

Offline Eddy

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How exactly did you uninstall the older version ?

Offline Patrick2

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To Uninstall  I did it via Add/Remove Programs, restarted, restarted into Safe mode, used Avastclear, restarted again, then in admin account reinstalled Avast 10.3.2222 RC, restarted after the install, (froze once on the restart part)   (second restart did after adding exclusions for Firetsorm), worked correctly.   
Windows 10 Pro 64bit 1909 18363.476, Intel I7 7700 Nvidia Geforce 1050 16gb DDR4, WD 250GBSSD, 1tb Storage, Avast Free 19.8.2393
HP Omen Laptop Intel I7 7700HQ, 8gb Of Ram Windows 10 Home x64 1909 18363.476 128GB SSD, 1tb Storage, Avast Free 19.8.2393

Offline Eddy

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Ok, sounds to me you did uninstall avast in the correct way.
That is already a good thing to hear/read.
I wish everyone would do it. ;)

Correct me if I'm wrong but with "start up scan", you mean boot-time scan ?

What do you mean with support file ?
Do you mean the log that is created with avastsupportR2.exe ?

Offline Patrick2

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The quick scan that runs after clean install is what I meant,  and yes avastupportr2.exe I tried running, and on uploading to an error with that

Always do my uninstalls in the correct way, tried to restore my system image just to see if was system problem, but external drive older one died, and image corrupted sighs, am willing to do a system reset if need be, and reinstalling all 3rd parties apps, and all Windows 8.1 updates prior to 10, or just waiting and then upgrading to 10, and redoing it all then

Firestorm viewer did a complete removal and clean install of that in the last week,  only crashes with beta builds installed, with Avast 2218, worked fine, and Windows Defender briefly tried with it,   Not sure what is causing it with Avast R3 builds.    If need be I can survive with Windows Defender til 10 is out, and do my clean install of 10, and then install Avast R3 final build, and pray all works well.   


« Last Edit: July 04, 2015, 08:17:48 PM by Patrick2 »
Windows 10 Pro 64bit 1909 18363.476, Intel I7 7700 Nvidia Geforce 1050 16gb DDR4, WD 250GBSSD, 1tb Storage, Avast Free 19.8.2393
HP Omen Laptop Intel I7 7700HQ, 8gb Of Ram Windows 10 Home x64 1909 18363.476 128GB SSD, 1tb Storage, Avast Free 19.8.2393