Trying to cancel auto-renew, but Avast is saying my email is invalid

[REDACTED]

I finally figured out how to cancel auto-renew, but when I'm on the findmyorderstore site and I enter my email I get a "enter valid email address" message. My email is valid. It's the same exact one my Avast account is registered under. How can I rectify this? I want to cancel auto-renew and now it seems like I can't.

[Asyn]

Submit a ticket: https://support.avast.com/Tickets/Submit

[moroni]

I finally figured out how to cancel auto-renew, but when I'm on the findmyorderstore site and I enter my email I get a "enter valid email address" message. My email is valid. It's the same exact one my Avast account is registered under. How can I rectify this? I want to cancel auto-renew and now it seems like I can't.

Hi monotoonz!

Try on https://www.avast.com/find-order instead

[REDACTED]

 moroni, that worked perfectly! thanks so much