hi,
I have frequently PC crashes...
I've run "WhoCrashed" to find problem. The message seems to be about AVAST.
What can I do to fix this problem ?
Here is an extract of "WhoCrashed" analysis :
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\WINDOWS
Hardware: HP Pavilion 17 Notebook PC, Hewlett-Packard, 1972
CPU: GenuineIntel Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8476975104 total
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Crash Dump Analysis
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Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Mon 22/06/2015 20:16:37 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062215-21968-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x163355)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801BA443355, 0xFFFFD000C7571170, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\tcpip.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote TCP/IP
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 22/06/2015 20:16:37 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: aswstm.sys (aswStm+0x314B)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801BA443355, 0xFFFFD000C7571170, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: Avast Software s.r.o.
description: Stream Filter
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, Avast Software s.r.o.).
Google query: Avast Software s.r.o. SYSTEM_SERVICE_EXCEPTION
On Sat 20/06/2015 00:03:00 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062015-32890-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x163355)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801893A9355, 0xFFFFD0015399B170, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\tcpip.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote TCP/IP
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
thanks by advance if someone could help me
Laurent