Author Topic: Avast Problems  (Read 5457 times)

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Offline bookergrey

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Avast Problems
« on: June 27, 2015, 03:52:33 PM »
Used avast for years and have purchased the standard version.  Due to computer running slow and crashing I spent the 179.99 with the 3rd party vendor to fix the problem, last week.  I do not want to get into that. However, can someone help guide to a previous post or explain how to step by step complete the settings necessary for Avast to run smoothly and without hiccups? 

Offline bob3160

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Re: Avast Problems
« Reply #1 on: June 27, 2015, 04:13:14 PM »
Welcome to the forum. :)
If you have a complaint about the Third Party Support, I urge you to please use the following:

https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06
Choose your language and submit your problem directly to Avast.


To help you with your computer problems and setting up Avast, can you please give us more information
about your computer (Operating System and hardware information) and a list of any other Security related programs you are currently running.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Eddy

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Re: Avast Problems
« Reply #2 on: June 27, 2015, 04:21:36 PM »
Seems to me they did not fix the problem.
I suggest you ask your money back through the link Bob provided.

And please give the details that Bob asked for.

Offline bookergrey

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Re: Avast Problems
« Reply #3 on: June 30, 2015, 03:55:59 PM »
Sorry for the Delay here are the specifics;
Windows 7
Outlook
Mozilla Firefox
Avast Internet Security 2015
200 gb/ 34.7 gb free

Problems;
script problems with firefox and internet pages
hang up/crash of web pages more often than not
when loading email globe spins forever and email take a longer time to load

Re; The $179.99 I will do as suggested.  They did run several malware programs, etc. but a week later back to the old stuff

Thanks

Offline Eddy

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Re: Avast Problems
« Reply #4 on: June 30, 2015, 08:36:46 PM »

Offline bookergrey

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Re: Avast Problems
« Reply #5 on: July 01, 2015, 04:53:32 PM »
Ran the Malware program.  2 detected objects; rouge.multiple and pup.optional.clearthink.  I removed them.  Computer will still hang up when scrolling certain pages and is still slow with avast globe spinning.  Also, took Bob's suggestion and filed a complaint through the avast link.  So far only received and email stating they will contact me soon.  Thanks for all the help.

Offline Eddy

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Re: Avast Problems
« Reply #6 on: July 01, 2015, 05:02:25 PM »
Please provide the log files.

Offline bookergrey

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Re: Avast Problems
« Reply #7 on: July 01, 2015, 05:35:44 PM »
Unsure if this is what you are looking for;
PUP.OPTIONAL.ClearThink.A 6/30/2015 3:30  ...8979-bd7f-4cf7-9673-2482a67a4f373.xpi
Rouge.Multiple  C:\PROGRAMDATA\2308189059

Offline Eddy

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Re: Avast Problems
« Reply #8 on: July 01, 2015, 05:49:11 PM »
Run the tools as instructed in the link I gave you.
Attach the log files to your next post.

Offline bookergrey

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Re: Avast Problems
« Reply #9 on: July 01, 2015, 06:30:34 PM »
See if this works attached as .txt files

Offline Eddy

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Re: Avast Problems
« Reply #10 on: July 01, 2015, 06:40:45 PM »
Read the instructions again and follow them.
Do not rename the log files.

Offline bookergrey

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Re: Avast Problems
« Reply #11 on: July 01, 2015, 08:38:31 PM »
I didn't name the files that is how they appear.

Offline bookergrey

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Re: Avast Problems
« Reply #12 on: July 01, 2015, 08:41:51 PM »
see if this is better

Offline essexboy

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Re: Avast Problems
« Reply #13 on: July 01, 2015, 08:52:39 PM »
Hi there are some bad sectors on the disk so you will need to run chkdsk after this small fix

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
Toolbar: HKU\S-1-5-21-3139699931-3723619075-1843584442-1000 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
2015-06-19 08:05 - 2015-02-03 13:49 - 00009216 _____ C:\Users\rancher\AppData\Local\Z@!-aeb3dea1-9d9e-47a5-9459-893438c4fa7b.tmp
2015-06-19 08:05 - 2015-02-03 13:49 - 00009216 _____ C:\Users\rancher\AppData\Local\Z@!-21645986-adc4-47a1-b3bd-29665e44ddda.tmp
2015-06-19 08:02 - 2015-04-24 09:25 - 00000000 __SHD C:\Users\rancher\AppData\Local\EmieUserList
2015-06-19 08:02 - 2015-04-24 09:25 - 00000000 __SHD C:\Users\rancher\AppData\Local\EmieSiteList
2015-06-19 08:02 - 2015-04-24 09:25 - 00000000 __SHD C:\Users\rancher\AppData\Local\EmieBrowserModeList
Task: {2CB2EAF3-F172-47BA-B3EB-3E33A5E710A2} - \Optimizer Pro Schedule No Task File <==== ATTENTION
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Run the GUI chkdsk as per the details on this page http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/
You will need to reboot and let the chkdsk run during the boot phase

Offline bookergrey

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Re: Avast Problems
« Reply #14 on: July 01, 2015, 09:17:11 PM »
FRST is located as a folder in my OS (C:)  Paste it there?  Also this is reaching my capabilities as a computer guy.  Will doing this harm anything or change anything on my computer