Author Topic: my pc is stuck on one screen after my first scan and wont do nothing. now tthey  (Read 1887 times)

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cn4kids@gmail.com

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I paid for their service. After doing performance scan it locked my computer. When i called support they immediately asked for more money. When i said no they hang up. This is a scam.

Offline Asyn

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1. I paid for their service. After doing performance scan it locked my computer.
2. When i called support they immediately asked for more money. When i said no they hang up. This is a scam.
1. Submit a ticket: https://support.avast.com/Tickets/Submit
2. Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)
Win 8.1 [x64] - Avast PremSec 22.5.7216.B [UI.704] - Firefox ESR 91.9 [NS/uBO/PB] - Thunderbird 91.9.0
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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https://forum.avast.com/index.php?topic=53253.0

Scroll down to "If you cannot  Boot the computer".
After creating the bootable device, boot from it.
Open a command prompt and run: chkdsk /r

If that doesn't solve the problem, attach the log files here.