Author Topic: my pc is stuck on one screen after my first scan and wont do nothing. now tthey  (Read 1780 times)

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Offline cn4kids

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I paid for their service. After doing performance scan it locked my computer. When i called support they immediately asked for more money. When i said no they hang up. This is a scam.

Offline Asyn

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1. I paid for their service. After doing performance scan it locked my computer.
2. When i called support they immediately asked for more money. When i said no they hang up. This is a scam.
1. Submit a ticket: https://support.avast.com/Tickets/Submit
2. Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)
Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.655] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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https://forum.avast.com/index.php?topic=53253.0

Scroll down to "If you cannot  Boot the computer".
After creating the bootable device, boot from it.
Open a command prompt and run: chkdsk /r

If that doesn't solve the problem, attach the log files here.