Author Topic: Problem with avast  (Read 2172 times)

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Problem with avast
« on: June 29, 2015, 09:14:34 AM »
Hello,
Please bear with me, as I'm a complete novice.
I have the free version of Avast on Windows XP, my PC keeps going into CHKDSK on startup and I noticed today I have a red x on the avast icon. Can't turn Avast on, tried uninstalling with Add/remove software and the Avast tool, but get the message
The stub cannot run installer/updater executable C:/programfiles\Alwilsoftware\Avast5\setup\sfx\instup.exe (code 0x3)

Can anyone help me sort this out please? (in terms for an idiot)

Thanks.

I'm off to work now, so won't be able to reply for a few hours.

Offline Asyn

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Re: Problem with avast
« Reply #1 on: June 29, 2015, 09:21:32 AM »
1. ...my PC keeps going into CHKDSK on startup and I noticed today I have a red x on the avast icon.
2. Can't turn Avast on, tried uninstalling with Add/remove software and the Avast tool, but get the message
The stub cannot run installer/updater executable C:/programfiles\Alwilsoftware\Avast5\setup\sfx\instup.exe (code 0x3)
1. Sounds like your HDD might break soon...
2. - XP..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Problem with avast
« Reply #2 on: June 29, 2015, 10:35:37 AM »
Quote
The stub cannot run installer/updater
This message is normally a indication that a other av is also installed or not properly removed.

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Re: Problem with avast
« Reply #3 on: June 29, 2015, 04:01:29 PM »
1. ...my PC keeps going into CHKDSK on startup and I noticed today I have a red x on the avast icon.
2. Can't turn Avast on, tried uninstalling with Add/remove software and the Avast tool, but get the message
The stub cannot run installer/updater executable C:/programfiles\Alwilsoftware\Avast5\setup\sfx\instup.exe (code 0x3)
1. Sounds like your HDD might break soon...
2. - XP..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Hi, sorry for the slow reply. I'm back home now.
I have 32bit XP SP3

The other security related software I use is, MalwareBytes, Spybot S&D and CCleaner.
I've had the PC for years, had Avast as my AV for as long as I can remember, and I run the other programs (Malwarebytes etc) about once a month. Never had any issues in the past really.

Offline Asyn

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Re: Problem with avast
« Reply #4 on: June 30, 2015, 06:38:13 AM »
First, be sure to get rid of Spybot..!!

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0