Author Topic: Domain and IP blocked by Avast  (Read 8569 times)

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  • Guest
Re: Domain and IP blocked by Avast
« Reply #15 on: July 25, 2015, 12:58:05 AM »
Report to virus@avast.com and ask for an exclusion (refer to this thread here). They could consider that, I cannot as unblocking websites is only reserved for avast team members, I am just a volunteer here with relevant knowledge. Anyway you considerably improved your website security by reporting here. Stay secure with Avast!

That's why I sent an email.

Where should I submit a ticket? I think I already did it, but I need to double check.

Matteo

Offline Asyn

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Re: Domain and IP blocked by Avast
« Reply #16 on: July 25, 2015, 07:33:35 AM »
Where should I submit a ticket? I think I already did it, but I need to double check.

Matteo
-> https://support.avast.com/Tickets/Submit
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: Domain and IP blocked by Avast
« Reply #17 on: August 12, 2015, 10:51:55 AM »
Asyn,
I submitted a ticked some weeks ago, I received an automatic reply and nothing else.
Domain is still blocked, I don't understand why.

Do you think this is fair? My website is losing about 40-50 customers per day, I'm losing lot of money and Avast is not taking care of this false positive.

Someone please help me in contacting Avast.

Offline Asyn

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Re: Domain and IP blocked by Avast
« Reply #18 on: August 12, 2015, 10:53:21 AM »
Post your ticket-ID.
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: Domain and IP blocked by Avast
« Reply #19 on: August 16, 2015, 10:44:15 AM »
Ticket ID: #IST-853-68707

Quote from: Kalivoda
The website is exploited by Angler ExploitKit. They need to clean all malware files on their hosting, change all their passwords and update all the systems.

Could you please give more details? Do you mean webserver tries to attack and exploit target pc installing angler exploit kit?

Thank you for your help.

Matteo

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  • Guest
Re: Domain and IP blocked by Avast
« Reply #20 on: August 16, 2015, 10:11:09 PM »
I used another pc with a new ip address to access the website, and I logged every communication with wireshark network analyzer.

I went through every single packet and I didn't notice anything suspicious.

Do you have more details about infected files? Maybe there are some injected javascript functions I don't see.

Offline jefferson sant

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Re: Domain and IP blocked by Avast
« Reply #21 on: August 16, 2015, 10:24:00 PM »
I used another pc with a new ip address to access the website, and I logged every communication with wireshark network analyzer.

I went through every single packet and I didn't notice anything suspicious.

Do you have more details about infected files? Maybe there are some injected javascript functions I don't see.

Hello

I will check again there was a small problem on support
there was a response of duplicity, maybe tomorrow I can return feedback.

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  • Guest
Re: Domain and IP blocked by Avast
« Reply #22 on: August 19, 2015, 09:40:15 AM »
Thank you,
I'll wait for some more info.

Matteo

Offline jefferson sant

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Re: Domain and IP blocked by Avast
« Reply #23 on: August 19, 2015, 11:30:01 PM »
Thank you,
I'll wait for some more info.
Matteo

It was sent to the analysts
Because there was no answer at least to get or delays resolution of issues support.
verification requested  ID ticket has progress.

Offline jefferson sant

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Re: Domain and IP blocked by Avast
« Reply #24 on: August 20, 2015, 01:13:44 PM »
Thank you,
I'll wait for some more info.
Matteo

virus specialists informed me que website hxxp://trucchislotmachine.com/ is exploited by Angler ExploitKit as well.

Quote from: kalivoda
Please let the owner of the website que know there is need to clean the website, update all the systems and change all passwords Their.

Offline HonzaZ

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Re: Domain and IP blocked by Avast
« Reply #25 on: August 20, 2015, 10:05:00 PM »
Hi,
You still didn't confirm that you changed passwords - if you didn't, please do so immediately. I am unblocking the domain now. ;)
Honza

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  • Guest
Re: Domain and IP blocked by Avast
« Reply #26 on: August 21, 2015, 10:05:52 AM »
I changed Joomla passwords, hosting passwords, mysql passwords 2 weeks ago and I have changed again few minutes ago.

Matteo

Offline jefferson sant

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Re: Domain and IP blocked by Avast
« Reply #27 on: August 22, 2015, 03:21:50 AM »
I changed Joomla passwords, hosting passwords, mysql passwords 2 weeks ago and I have changed again few minutes ago.

Matteo

OK.
Site has been Unblocked.