Grimefighter worse product and now I can't start Windows!!!!

[schmidthouse]

worse tool ever...lost my wireless adapter device...no blue light...on the initial re-boot clean that took over 12 hours then bam no internet and no wireless device...my number is 29f8860e-54c4-4dc2-a09e-effefd226da1 and can't even get to any page to log a ticket...worse software ever and i want my money back and to get the wireless device back! HELP!

You can Submit a ticket here: https://support.avast.com/Tickets/Submit

[Eddy]

Larry, if you want help you need to start your own thread.

[REDACTED]

I submitted a ticket on Friday and I still haven't had a reply...anyone know how long they usually take to respond? The automated response to my ticket request doesn't specify response times, it just says:
Message from Avast:
Thank you for reporting your issue to Avast Customer & Technical Support.
Your case will be handled by Avast Customer Support staff, our licensing specialists.
Because it appears to be an urgent case, we will give it the highest priority. You should receive our reply as soon as possible.

[schmidthouse]

Hi kaytee

The process can take 7-10 business days.
Please be patient,
You could post your Support Ticket number here if you don't get a response by then.
Let us know how it turns out

[REDACTED]

Thanks schmidthouse, that's good to know..I will wait and be patient then.

[schmidthouse]

Thanks schmidthouse, that's good to know..I will wait and be patient then.

You're welcome.

[REDACTED]

Just an update to say that I finally did get a refund...however, this also came at a price:

"Please note that as a result of your refund, your Avast GrimeFighter - 3 users, 1 year license had been disabled, which, with regret, will stop your avast! antivirus from being updated.
The only way to rectify this issue is to purchase another license key."

Cheers Avast. So in other words "you can have your money back, but you still have to pay  ".

[Asyn]

Cheers Avast. So in other words "you can have your money back, but you still have to pay  ".

But only for the AV, not AV+GF.

PS: GF is history, see: https://forum.avast.com/index.php?topic=173593.0

[REDACTED]

I have avast internetsecurity,but no licence for grimefighter.......but guess what...suddenly when i start up my laptop ,before anything else i get a screen that says grimefighter will now put my laptop to sleep.
And it does.....a full coma.....nothing works anymore...no boot cd...no usb stick....no onekey recovery....absolutely nothing.
Got a ticket for help......by using another laptop, but nobody seems to know how to get rid of this grimecrap wich totally anhilliated my pretty new laptop.

Somebody??  any suggestions??

[Asyn]

Strange, check the boot order in your BIOS.