Author Topic: Can't reinstall or renew my sub  (Read 1617 times)

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Can't reinstall or renew my sub
« on: July 06, 2015, 03:03:43 PM »
Could not renew my subscription. It wouldn't work when I tried renewing it through avast protection system that was installed a year ago so tried removing and then reinstalling but it will not reinstall now. It gets stuck on step two of the installation process.

When it comes to the installation wheel it just keeps turning and turning and then finally after about 15 minutes says it was unsuccessful.

I have Windows 8 on my LP.

Any suggestions? :)
« Last Edit: July 06, 2015, 03:11:35 PM by tiaonnaeq »

Offline Asyn

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Re: Can't reinstall or renew my sub
« Reply #1 on: July 07, 2015, 07:44:21 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Can't reinstall or renew my sub
« Reply #2 on: July 07, 2015, 09:34:32 AM »
How did you tried to remove avast ?

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Re: Can't reinstall or renew my sub
« Reply #3 on: July 07, 2015, 03:05:38 PM »
It's the free version and I removed it through the uninstall button  :)

Offline Asyn

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Re: Can't reinstall or renew my sub
« Reply #4 on: July 07, 2015, 03:07:35 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0