Bonjour,
J'ai restauré mon système d'exploitation windows 7 et je souhaite réinstaller avast free que j'utilise depuis plusieurs années
mais lorsque je lance l'installation j'ai un message d'erreur que je n'avais jamais eu avant : "il y a eu une erreur lors deu processus d'installation" et le journal :
2015-07-06 20:47:49Infoinstcont[3860,3596]--
2015-07-06 20:47:49Infoinstcont[3860,3596]2015/07/06 20:47:49 START: Avast installer/updater
2015-07-06 20:47:49Infoinstup[3860,3596]Command: '"C:\Users\Kryslu\AppData\Local\Temp\_av_iup.tm~a02288\instup.exe" /cookie:mmm_ava_ppc_000_327_m /edition:1 /ga_code:0x1fa52dea4a7c5c94 /prod:ais /sfx:lite /sfxstorage:C:\Users\Kryslu\AppData\Local\Temp\_av_iup.tm~a02288'
2015-07-06 20:47:49Infoinstup[3860,3596]CPU: Intel(R) Pentium(R) CPU B960 @ 2.20GHz,2
2015-07-06 20:47:49Infoinstup[3860,3596]OS: Windows 7 SP1 x64
2015-07-06 20:47:49Infoinstup[3860,3596]Memory: 21% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4107700/4194176K free
2015-07-06 20:47:49Infoinstup[3860,3596]DISKs: C:\ - 638GB free / 673GB total
2015-07-06 20:47:49Infoinstup[3860,3596]DISKs: D:\ - 2GB free / 20GB total
2015-07-06 20:47:49Infoinstup[3860,3596]DISKs: E:\ - 0GB free / 3GB total
2015-07-06 20:47:49Infoinstup[3860,3596]DISKs: G:\ - 103GB free / 298GB total
2015-07-06 20:47:49Infoinstup[3860,3596]Running module version: instup.exe - '10.2.2218.942'
2015-07-06 20:47:49Infoinstup[3860,3596]Running module version: Instup.dll - '10.2.2218.942'
2015-07-06 20:47:49Infosimutex[3860,3596]Checking for the mutex ownership.
2015-07-06 20:47:49Infosimutex[3860,3596]The mutex is signaled. We are owners of the mutex.
2015-07-06 20:47:49Infoguiwizard[3860,3596]Running module version: HTMLayout.dll - '3.3.2.170'
2015-07-06 20:47:49Infoguiwizard[3860,3596]Loaded module version: C:\Users\Kryslu\AppData\Local\Temp\_av_iup.tm~a02288\HTMLayout.dll - '3.3.2.170'
2015-07-06 20:47:49Infoguiwizard[3860,3596]Setup gui was successfully started.
2015-07-06 20:47:49Infoinstupcore[3860,3596]Setup update has started.
2015-07-06 20:47:49Infoservers[3860,3596]Server definition(s) loaded for 'C:\Users\Kryslu\AppData\Local\Temp\_av_iup.tm~a02288\servers.def': 29 (maintenance:0)
2015-07-06 20:47:49Infoservers[3860,3596]ChooseServer: selected server 'Download p4278801 AVAST9 Server' with current url '
http://p4278801.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:47:49Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://p4278801.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2015-07-06 20:47:49Infoservers[3860,3596]ChooseServer: selected server 'Download m9580290 AVAST9 Server' with current url '
http://m9580290.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:47:51Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://m9580290.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2015-07-06 20:47:51Infoservers[3860,3596]ChooseServer: selected server 'Download j8287141 AVAST9 Server' with current url '
http://j8287141.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:47:53Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://j8287141.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2015-07-06 20:47:53Infoservers[3860,3596]ChooseServer: selected server 'Download b6311342 AVAST9 Server' with current url '
http://b6311342.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:47:55Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://b6311342.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2015-07-06 20:47:55Infoservers[3860,3596]ChooseServer: selected server 'Download f1963945 AVAST9 Server' with current url '
http://f1963945.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:47:57Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://f1963945.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2015-07-06 20:47:57Infoservers[3860,3596]ChooseServer: selected server 'Download l0134864 AVAST9 Server' with current url '
http://l0134864.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:47:59Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://l0134864.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2015-07-06 20:47:59Infoservers[3860,3596]ChooseServer: selected server 'Download m3679631 AVAST9 Server' with current url '
http://m3679631.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:01Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://m3679631.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2015-07-06 20:48:01Infoservers[3860,3596]ChooseServer: selected server 'Download m1674419 AVAST9 Server' with current url '
http://m1674419.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:03Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://m1674419.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2015-07-06 20:48:03Infoservers[3860,3596]ChooseServer: selected server 'Download m9580290 AVAST9 Server' with current url '
http://m9580290.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:05Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://m9580290.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2015-07-06 20:48:05Infoservers[3860,3596]ChooseServer: selected server 'Download p7797037 AVAST9 Server' with current url '
http://p7797037.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:08Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://p7797037.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2015-07-06 20:48:08Infoservers[3860,3596]ChooseServer: selected server 'Download f5799141 AVAST9 Server' with current url '
http://f5799141.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:10Errorpkgengine[3860,3596]DownloadPackage(download): 'C:\Users\Kryslu\AppData\Local\Temp\_av_iup.tm~a02288\servers.def.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
2015-07-06 20:48:10Infoservers[3860,3596]ChooseServer: selected server 'Download x2298512 AVAST9 Server' with current url '
http://x2298512.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:10Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://x2298512.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 1
2015-07-06 20:48:10Infoservers[3860,3596]ChooseServer: selected server 'Download r1803073 AVAST9 Server' with current url '
http://r1803073.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:12Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://r1803073.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 2
2015-07-06 20:48:12Infoservers[3860,3596]ChooseServer: selected server 'Download f5799141 AVAST9 Server' with current url '
http://f5799141.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:14Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://f5799141.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 3
2015-07-06 20:48:14Infoservers[3860,3596]ChooseServer: selected server 'Download d8857605 AVAST9 Server' with current url '
http://d8857605.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:16Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://d8857605.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 4
2015-07-06 20:48:16Infoservers[3860,3596]ChooseServer: selected server 'Download b6311342 AVAST9 Server' with current url '
http://b6311342.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:18Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://b6311342.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 5
2015-07-06 20:48:18Infoservers[3860,3596]ChooseServer: selected server 'Download p4278801 AVAST9 Server' with current url '
http://p4278801.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:20Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://p4278801.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 6
2015-07-06 20:48:20Infoservers[3860,3596]ChooseServer: selected server 'Download j2743625 AVAST9 Server' with current url '
http://j2743625.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:22Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://j2743625.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 7
2015-07-06 20:48:22Infoservers[3860,3596]ChooseServer: selected server 'Download f1963945 AVAST9 Server' with current url '
http://f1963945.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:24Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://f1963945.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 8
2015-07-06 20:48:24Infoservers[3860,3596]ChooseServer: selected server 'Download x7029731 AVAST9 Server' with current url '
http://x7029731.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:26Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://x7029731.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 9
2015-07-06 20:48:26Infoservers[3860,3596]ChooseServer: selected server 'Download j2308207 AVAST9 Server' with current url '
http://j2308207.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:28Errordldwrap[3860,3596]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from '
http://j2308207.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 10
2015-07-06 20:48:28Infoservers[3860,3596]ChooseServer: selected server 'Download x7029731 AVAST9 Server' with current url '
http://x7029731.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-07-06 20:48:30Errorpkgengine[3860,3596]DownloadPackage(download): 'C:\Users\Kryslu\AppData\Local\Temp\_av_iup.tm~a02288\prod-ais.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
2015-07-06 20:48:30Errorpkgengine[3860,3596]LoadLatestProdAndParts: download product file 'prod-ais.vpx' has failed. Status: 41222 (0x0000A106) [Host unreachable]
j'ai désinstallé l'antivirus installé de base par le système (norton) et j'ai utilisé regseeker pour éliminer les traces de symantec dans le registre... sans succès
savez vous d'où vient le problème?
Merci d'avance
