Author Topic: Can't scan file!  (Read 2751 times)

0 Members and 1 Guest are viewing this topic.

WGubbe

  • Guest
Can't scan file!
« on: November 10, 2005, 08:36:45 PM »
Hello everyone,

I have been using Avast Home for more than two years. I don't know if these two problems are related or not but they began at about the same time. 1) spontaneous crashes followed by system reboots. Always when i open a browser to go on the net. Happens when I use IE, Firefox, or Netscape. Sometimes I can surf for an hour and another time my system will crash as soon as I open the browser. Very frustrating. Which brings me to the second part of my message: When I run a scan it does not show any virus but leaves me with a long list of files that Avast was unable to scan. I have not seen this before and I wonder what this means. Should I be worried?
Thanks for any help that you can give me or at least to point me in the right direction. Regards Bill

Offline XMAS

  • Avast translator
  • Super Poster
  • ***
  • Posts: 1211
  • Santa is watching you ;)
    • avast! in Bulgarian
Re: Can't scan file!
« Reply #1 on: November 10, 2005, 08:41:48 PM »
Hello to the forum :)

When I run a scan it does not show any virus but leaves me with a long list of files that Avast was unable to scan. I have not seen this before and I wonder what this means. Should I be worried?

You don't have to worry about these files ;)
You can also do a forum search about that. This question has been asked and answered a lot of times here ;)
You've Got To Get Close To The Flame To See What It's Made Of...

WGubbe

  • Guest
Re: Can't scan file!
« Reply #2 on: November 10, 2005, 09:01:32 PM »
Thanks for the reply and the reassurance. You are perfectly correct! I should have done a search. I guess we sometimes think that these problems only happen to us.
Thanks again, Bill



Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88900
  • No support PMs thanks
Re: Can't scan file!
« Reply #3 on: November 10, 2005, 09:53:33 PM »
Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to.

Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security