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Author Topic: Licences disappeared from account  (Read 1972 times)

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Offline btucker7587

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Licences disappeared from account
« on: July 13, 2015, 12:32:18 AM »
I have two avast licenses and both have disappeared from my account.  One expires in August and another expires in a few days.  I got charged for the July renewal, but I do not have a key file to continue to use.  I have received no emails, not notifications on my Avast account or anything else that I need to get a new key file.

What gives?
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Offline Eddy

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Re: Licences disappeared from account
« Reply #1 on: July 13, 2015, 12:53:06 AM »
https://www.avast.com/resend-license-paid.php

See if you can download the license file.
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Offline btucker7587

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Re: Licences disappeared from account
« Reply #2 on: July 13, 2015, 05:14:00 AM »
No luck there.  I will put a stop on the credit card payment and re-order a key.  Disappointed that Avast would charge me and not renew my key.  This also does not explain why my License that ends in August is no longer reflecting on my account.

 :o
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Offline Asyn

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Re: Licences disappeared from account
« Reply #3 on: July 13, 2015, 06:43:29 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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