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Author Topic: Avast caused a BSOD  (Read 3913 times)

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Avast caused a BSOD
« on: April 21, 2015, 02:04:56 AM »
I was watching a video and all of a sudden I get a BSOD, Here's the info...
This is on a friends pc, so I'd appreciate any help asap. Thanks

Quote
Mini042015-01.dmp   4/20/2015 7:49:44 PM   KERNEL_MODE_EXCEPTION_NOT_HANDLED   0x1000008e   0xc0000005   0x805448a4   0x921bb6f4   0x00000000   aswSnx.sys   aswSnx.sys+3bda6   avast! Virtualization Driver   Avast Antivirus   Avast Software s.r.o.   10.2.2215.880   32-bit   ntoskrnl.exe+6d8a4   ntoskrnl.exe+6de6f   fltMgr.sys+14baf   fltMgr.sys+14bf1      C:\WINDOWS\Minidump\Mini042015-01.dmp   1   15   2600   90,112   4/20/2015 7:50:24 PM   
« Last Edit: April 21, 2015, 02:49:44 AM by Gator71 »
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Offline Pondus

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Re: Avast caused a BSOD
« Reply #1 on: April 21, 2015, 08:00:41 AM »
Avast 2015: Using the Avast Support Tool  https://www.avast.com/en-eu/faq.php?article=AVKB33#artTitle

Avast support  https://support.avast.com > Submit a support ticket

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Re: Avast caused a BSOD
« Reply #2 on: April 21, 2015, 12:04:02 PM »
Thanks. Done
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Re: Avast caused a BSOD
« Reply #3 on: April 21, 2015, 04:59:56 PM »
I still haven't heard from anyone, I have to give the pc back soon so I may have to uninstall avast unless someone can help me soon?
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Offline Asyn

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Re: Avast caused a BSOD
« Reply #4 on: April 22, 2015, 06:47:47 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast caused a BSOD
« Reply #5 on: April 22, 2015, 07:35:51 PM »
I created a support ticket a couple days ago, and I still haven't got any replies! I'm very dissapointed to say the least. I have given the pc back to my friend with 360 essential installed, I wish I could have kept avast installed :(
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Offline Eddy

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Re: Avast caused a BSOD
« Reply #6 on: April 22, 2015, 07:44:50 PM »
Why where you using a friends pc to watch a video in the first place ?
Ever thought that not avast caused the bsod, but something on his system ? e.g. malware
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Re: Avast caused a BSOD
« Reply #7 on: July 15, 2015, 03:23:09 AM »
Quote from: Eddy on April 22, 2015, 07:44:50 PM
Why where you using a friends pc to watch a video in the first place ?
Ever thought that not avast caused the bsod, but something on his system ? e.g. malware

I know this is late (forgot about this thread) I had just reinstalled windows and was simply testing the machine.
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