Author Topic: license key is not valid  (Read 15781 times)

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license key is not valid
« on: July 15, 2015, 09:04:52 PM »
I installed Avast free, regestered and was e-mailed the following:

Your avast! Free Antivirus registration was successful. Your license key must now be inserted into the program.

Your license key is:

---------- Cut here ----------
W03118172H1200A0617-6D79J8FT
----------Cut here ----------

I followed the instructions but an error box popped us stating that the "license key is not valid".

How do I get a valid key?

Thanks :D

Offline Pondus

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Re: license key is not valid
« Reply #2 on: July 15, 2015, 09:13:59 PM »
Thank you for your quick responds.

I have already followed ALL your links and an e-mail giving the license key.  Avast says the key not valid.  What do I do now?

Offline Pondus

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Re: license key is not valid
« Reply #3 on: July 15, 2015, 09:21:14 PM »

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Re: license key is not valid
« Reply #4 on: July 15, 2015, 09:30:59 PM »
Your link does not help.  I have already been thru ALL the steps.  Key still does not work.

What do I do now?

Offline Pondus

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Re: license key is not valid
« Reply #5 on: July 15, 2015, 09:40:08 PM »
You should not need a key when register avast free


Avast support   https://support.avast.com/

Offline Eddy

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Re: license key is not valid
« Reply #6 on: July 15, 2015, 09:47:50 PM »
There is no such thing as a license key.
There is a activation key and a license file.

Offline DavidR

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Re: license key is not valid
« Reply #7 on: July 15, 2015, 10:21:09 PM »
There is no such thing as a license key.
There is a activation key and a license file.

In an indirect way there is, if you use the off-line registration process (not through the avastUI), you then receive an email with your registration key.

That said:
@ crgibson
If you copy and paste that key, ensure that you don't copy any trailing spaces.

You can register directly from the avastUI > Settings > Registration - if you have register this way - that should be it done and dusted. The Insert activation code or Insert license file options are if you wish to upgrade the free version to one of the paid versions.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: license key is not valid
« Reply #8 on: July 15, 2015, 11:23:35 PM »
I did register thru online.  I received the following e-mail:

Dear avast! user,

Your avast! Free Antivirus registration was successful. Your license key must now be inserted into the program.

Your license key is:

---------- Cut here ----------
W03118172H1200A0617-6D79J8FT
----------Cut here ----------

To insert your license key, please follow the instructions below:

1. Highlight the license key above, then right-click it and select "Copy".
2. Open your avast! Free Antivirus controls and select the "Settings" tab.
3. Next, click the "Registration" tab.
4. Click the arrow next to "Offline registration" to expand this option.
5. Click the "Insert the license key" button.
6. Right-click in the empty Registration box and select "Paste".
7. Click "OK" – your license key is now inserted and your avast! antivirus software can now be used free of charge for a further 12 months.

If you experience any trouble while inserting the license key, please click here for more help: https://www.avast.com/en-us/FAQ/AVKB9

** Important notice **

Please note that, under its license conditions, avast! Free Antivirus is for home, personal, and non-commercial use only. Commercial versions of avast! can be found at http://www.avast.com

Thank you for choosing avast! antivirus.

The AVAST Software team
http://support.avast.com
http://forum.avast.com


I followed the instructions as listed (I have tried this 4 times) and still get the license key is not valid error.

Should I uninstall and register under a different user name & e-mal and password and try again?

Offline Pondus

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Re: license key is not valid
« Reply #9 on: July 15, 2015, 11:48:26 PM »
Quote
If you experience any trouble while inserting the license key, please click here for more help: https://www.avast.com/en-us/FAQ/AVKB9

Click the link     https://www.avast.com/en-us/FAQ/AVKB9
Scroll down to the blue button  Detailed steps     click the button and you find instructions for online no key register


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Re: license key is not valid
« Reply #10 on: July 16, 2015, 12:07:42 AM »
I went thru all that BEFORE I first posted. (twice).

Next

Offline DavidR

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Re: license key is not valid
« Reply #11 on: July 16, 2015, 01:25:13 AM »
I went thru all that BEFORE I first posted. (twice).

Next

Can you take a screenshot of the avastUI > Settings > Registration, like the one I posted and attach it.
This will show if you are already registered, because if you aren't there should be a different screen to the one I posted to allow for the manual input of the free version registration.

Having posted your key twice, it can be harvested and that could well end up being used by many others. This in itself could result in it being blocked by avast leaving you blocked also.

Also did you try what I said, ensure there are no trailing spaces when trying to enter the registration key ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: license key is not valid
« Reply #12 on: July 16, 2015, 01:42:40 AM »
registration key has no spaces in front of, or at end.

Offline Eddy

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Re: license key is not valid
« Reply #13 on: July 16, 2015, 12:38:54 PM »

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Re: license key is not valid
« Reply #14 on: July 16, 2015, 05:58:05 PM »
Pondus -

OK.  I used your link and was sent a new license key.  I followed directions and got the error "License Key is not valid". (again).

I followed the link given in the e-mail for more help: hhtps://www.avast.com/FAQ/AVKB9, which took me to the web page you listed in your reply #9 about the "blue button".

I followed instructions for online no key register.  I got the error 0x80046400 box.

I'am back to square one.  What next?