I get a premium on mobile, but the Internet I see no premium device

[REDACTED]

Hi,
I had a problem in application and re-installed and since then I have a problem I get a premium on mobile, but the Internet I see no premium device

[Eddy]

Did you apply the license after the re-install ?

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After installation appears to me that premium

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But only app ..
I see that there is no on-site Premium

[Eddy]

I'm still waiting for a answer...

If the application on the device show it is premium (registered) it is ok.
It can take some time before it shows on https://my.avast.com

[REDACTED]

First of all, thank you!
Yes  in application shows that premium
Can take a few days? (
I do this from time to time because I was updating my Android version sometimes, usually it works at the moment.

Sorry for my English

[Eddy]

Sorry for my English

No worries, mine is not perfect either.

There is no need to reinstall avast if Android is getting a update.
Just make sure you always have the latest avast version installed.

A few days?
Normally it is within 1 or 2 days.

What happens if you
- go to https://my.avast.com
- delete the device
- add the device

[REDACTED]

Sorry for my English

No worries, mine is not perfect either.

There is no need to reinstall avast if Android is getting a update.
Just make sure you always have the latest avast version installed.

A few days?
Normally it is within 1 or 2 days.

What happens if you
- go to https://my.avast.com
- delete the device
- add the device

Hi,
I installed the latest version

I tried several times to remove and add the account

After more than three days, it has not Premium

[REDACTED]

How do I fix this?

[REDACTED]

help! ;|

[Asyn]

Submit a ticket: https://support.avast.com/Tickets/Submit