Author Topic: Avast not opening?  (Read 3017 times)

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Offline mark291

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Avast not opening?
« on: July 21, 2015, 12:27:31 PM »
My copy of Avast for Android still gives notifications, and shows as a running process, but when I click on one (or the app itself) nothing happens. More strictly, if I click on the app nothing apparently happens; if I click on a notification then the screen flickers once and then nothing happens.

Does this mean I have a virus? Has something just gone wrong with my install of Avast?
Thanks

Offline mark291

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Re: Avast not opening?
« Reply #1 on: July 25, 2015, 05:21:26 PM »
In the end I wiped my phone and reinstalled everything.

Does Avast for Android have personal support from Avast? (Eg raising support cases?)
It'd be good to know that, in a pinch, Avast have got your back.

Offline Asyn

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Re: Avast not opening?
« Reply #2 on: July 25, 2015, 05:23:01 PM »
Does Avast for Android have personal support from Avast? (Eg raising support cases?)
It'd be good to know that, in a pinch, Avast have got your back.
You can submit a ticket here: https://support.avast.com/Tickets/Submit
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mark291

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Re: Avast not opening?
« Reply #3 on: July 25, 2015, 05:29:59 PM »
Thanks - I just found it at the bottom of the screen at https://my.avast.com

Offline Asyn

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Re: Avast not opening?
« Reply #4 on: July 25, 2015, 05:31:49 PM »
You're welcome.
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0