Hi!
I would comment on the whole issue saying that testing methods and isolating the problem is really central to solving it. I mean, the guys were talking about a reg hack to unregister MAPI!!!! Another guy drools at this.... lollllll and finally, we end up with an interaction between 2 programs because one not fully understand the interactions between all their components.
I can only laugh when I see people running S&D, Ad-aware, Spybot seek and destroy, zonealarm, Kerio, and a sledgefull of other soft all at once, all interacting to create so many problems and weird symptoms. I think when we get queries like that, the first step is to reproduce it in a clean environment. A clean environment would have been XPSP2+Office+Avast. It was not a waste of time because of my comments lollll
Thanks!