Hello.
I have Avast Internet Security and as of recently I cannot scan a certain part of my PC. (It is a HP Pavilion Notebook PC)
I am for some reason unable to scan any (or most of, there is a lot of files and folders [Folders: 3390, Files: 15137, Size: 1.61GB, Size on Disk: 97.3MB] so when the scan report came up I couldn't really check if any files were scanned.) "C:\$Windows.~BT\Sources\SafeOS\SafeOS.Mount"
I always run Full System Scans (Custom Settings) [Settings will be listed below] and it always is unable to scan that directory. It says Error 1920 (The file cannot be accessed by the system.) It listed every file and when I checked the location I was able to find the file so that means the file is there and I can "access" it. I tried scanning a specific file (As a test) and it still had the error. (File: "...\SafeOS.Mount\Windows\WinSxS\amd64_3ware.inf.resources_31bf3856ad364e35_10.0.10240.16384_en-us_4d8326a5858453a5\3ware.inf_loc" [The ... is so I don't have to list the directory prior since it is listed above.] File properties: Size: 1.10KB, Size on Disk: 0 Bytes)
Although I cannot scan that directory with a Full System Scan I can, however, scan it with a Boot Time Scan (Custom Settings) [Settings will be listed below]. It says no viruses or malware was detected.
I would appreciate it if you can help me with this.
Full System Scan Settings:
-Scan Areas: All Harddisks, System Drive, CD-ROM and DVD Drives, All Removable Media, Auto-Start Programs and Modules Loaded in Memory, Rootkits (Full Scan)
-File Types: [Scan All Files: Yes] [Recognize File Types By: Content]
-Heuristics: Normal (Use Code Emulsion: Yes)
-Sensitivity: Test Whole Files
-PUP and Suspicious File: (Scan For PUPs: Yes)
-Links: (Follow Links During Scan: Yes)
-Packers: [DEFAULT]
-Actions: (Automatically Apply Action During Scan: Yes) Virus: Move to Chest, If fails, Do Nothing. PUP: Move to Chest, if fails, Do Nothing. Suspicious: Move to Chest, if fails, Do Nothing.
-Options: (If Necessary, Perform the Selected Action at the Next System Restart: Yes) Processing of Infected Archives: Try to Remove Only the Packed File, if Fails, Remove the Whole Archive.
-Performance: Scan Priority: High
-Persistent Cache: (Speed up Scan by Using Persistent Cache: No) (Store Data About Persistent Cache: No)
-File Access: (Speed up Scan by Reading Files in the Order they are Stored on the Disk: Yes)
-Report File: No
-Exclusions: None
-Scheduling: Off
Boot Time Scan Settings:
-Scan Areas: All Harddisks, System Drive, Auto-Start Programs, "C:\$Windows.~BT\Sources\SafeOS\SafeOS.Mount"
-Heuristics: Normal
-Scan for PUPs: Yes
-Unpack Archive Files: Yes
-When a Threat is Found: Move to Chest
