Author Topic: Unable to update avast  (Read 3896 times)

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Unable to update avast
« on: August 05, 2015, 11:05:14 PM »
I am having problems updating avast from seychelles, I am from seychelles if you must know. I use mainly the free avast and the avast business security for my clients. Whenever I try to do updates avast tries to connect to a server which is closest to my region, which seems to be the main issue here, either its down or has technical issues. I used a vpn service and thus forced avast to essentially connect to an update server in another geographical region and lo and behold everything just works. Can you please investigate this issue. I am available if you need more info.

Offline Asyn

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Re: Unable to update avast
« Reply #1 on: August 06, 2015, 07:46:23 AM »
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to update avast
« Reply #2 on: August 06, 2015, 08:19:16 AM »
Done, Ticket I.d #LFQ-706-70058 , I also neglected to mention that this issue has been going on for more than a few days.
Thanks.

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Re: Unable to update avast
« Reply #3 on: August 06, 2015, 06:48:52 PM »
I have been able to get into contact with my I.S.P , cws seychelles, they are the culprit in this and it is more likely that they are using a dns proxy. The proxy is returning the wrong I.P address for the avast update server , which means that the avast client is trying to update from servers which may be non existent. I managed to contact someone from  technical support and they  say they will sort this out.

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Re: Unable to update avast
« Reply #4 on: August 07, 2015, 07:11:07 AM »
OK, thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to update avast
« Reply #5 on: August 08, 2015, 08:26:37 PM »
Issue resolved,Avast is updating fine and all dns entries are pointing towards the correct servers for avast.. Have yet to get some feedback from tech support at my ISP , but at least now I know I don't need to troubleshoot all those avast installs for nothing. Hope someone learns from this .
Thanks for any help.

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Re: Unable to update avast
« Reply #6 on: August 08, 2015, 08:48:35 PM »
You're welcome. Glad you got it solved.
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0