Author Topic: Windows 10 Start & Cortana critical error issue?  (Read 49223 times)

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Offline bob3160

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #45 on: December 01, 2015, 11:42:17 PM »
So have you tried using that 1511 ISO to update the troublesome 10240 and, are you using the latest version of Avast ???
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Offline pcguy

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #46 on: December 01, 2015, 11:52:33 PM »
I totally removed Avast and have yet to install 1511.

I will give the computer owner several options. Upgrade to 1511 which I can not guarantee will fix this issue permanently as long term testing will prove that. Only reverting back via a clean install of Windows 8.1 is a guranteed fix for the menu issue.  I have spent probably 10 hours on trying to fix these Windows10 issues and and several trips to their location. To put it mildly the computer's owner is getting fed up with Windows10. The silence from Microsoft wrt to a definitive answer is deafening.


Offline bob3160

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #47 on: December 02, 2015, 12:39:37 AM »
I totally removed Avast and have yet to install 1511.

I will give the computer owner several options. Upgrade to 1511 which I can not guarantee will fix this issue permanently as long term testing will prove that. Only reverting back via a clean install of Windows 8.1 is a guranteed fix for the menu issue.  I have spent probably 10 hours on trying to fix these Windows10 issues and and several trips to their location. To put it mildly the computer's owner is getting fed up with Windows10. The silence from Microsoft wrt to a definitive answer is deafening.
So the Cortana and Start Menu problem you describe is on a system that doesn't have Avast installed ???
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Offline pcguy

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #48 on: December 02, 2015, 01:17:18 AM »
It did have Avast installed while the owner upgraded from Windows 8.1 to Windows10 and Avast remained installed when the start menu failed to open at all requiring creating a new account and migration of its data. Avast continued to be on the computer when the Cortanna and failure of the start menu under the new account a week later. Since antivirus apps operate at low level of the o/s and since Avast was updated application wise when the first screw up of the start menu, Avast was uninstalled in an attempt to eliminate it as the source of the problem. Since Microsoft has been silent on this particular error we the end users have to try to fix the problem!

Offline bob3160

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #49 on: December 02, 2015, 01:02:17 PM »
It did have Avast installed while the owner upgraded from Windows 8.1 to Windows10 and Avast remained installed when the start menu failed to open at all requiring creating a new account and migration of its data. Avast continued to be on the computer when the Cortanna and failure of the start menu under the new account a week later. Since antivirus apps operate at low level of the o/s and since Avast was updated application wise when the first screw up of the start menu, Avast was uninstalled in an attempt to eliminate it as the source of the problem. Since Microsoft has been silent on this particular error we the end users have to try to fix the problem!
We are mixing apples and oranges. The Start Menu and Cortana problem is not an Avast problem but a problem with the earlier versions of Windows 10.
You'll find many discussions and suggestions regarding this problem on various Microsoft forums. The later builds of Windows 10 including the 1115 release seem to have
fixed that problem. The fix isn't up to the user but the manufacturer.
In windows 8.1 you didn't have this problem since there was no Start Menu or Cortana in Windows 8.1.
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Offline YLAP

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #50 on: December 02, 2015, 01:06:01 PM »
Yes, I never got this problem with 1511. It was a common problem on my PC too since Windows 10 with or without avast on it.

Offline pcguy

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #51 on: December 02, 2015, 08:05:51 PM »
People have applied "fixes" to this problem and for a while those fixes seem to be working and then wham this issue cam back again a couple of weeks later. Since 1511 has only been out for 2 weeks. There is nothing to say that this problem will reoccur tomorrow or next week.

Only further long term use of 1511 will definitely prove whether in fact it solves this issue. These are the worse type of problems to solve as there are no official word from Microsoft regarding this.

Offline g.becattini

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #52 on: December 14, 2015, 07:08:52 PM »
I updated my Dell Xps One very soon as W10 was released. Very positive experience, with no troubles at all.
After long time of perfect operation, yesterday evening I received an update of Avast Antivirus. Since that moment, after reboot, the critical error appeared and does not want to disappear.
Easy, you could say, try to uninstall Avast. Not so easy, boys, because uninistall says that it is impossible to remove avast because a reboot is pending.... but the reboot cannot be completed because the critical error clearly does not allow its completion.... a closed loop in which I am completely stuck!
Any suggestion? Thank you very much
Addition:
1) F8 key is ignored (neither enter safe mode)
2) startup and shutdown are considerably longer to perform
3) updated to 1511
(suggestion: use a more readable verification system, it is very hard to decode)
« Last Edit: December 14, 2015, 07:10:30 PM by g.becattini »

Offline g.becattini

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #53 on: December 15, 2015, 08:05:39 AM »
IMPORTANT
I amend my mistake due to the fact that I manage many PCs. The PC I was talking about had not, reply NOT, the 1511 updtate.
So forgive me and forget my post that is not significant at sthis stage.

Offline bob3160

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #54 on: December 15, 2015, 03:21:11 PM »
IMPORTANT
I amend my mistake due to the fact that I manage many PCs. The PC I was talking about had not, reply NOT, the 1511 updtate.
So forgive me and forget my post that is not significant at sthis stage.
So if all else fails, update that system to Windows 10 v1511 and your problem should be solved.
If not, let us know. :)
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Offline forid9

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #55 on: March 05, 2016, 06:59:11 PM »
I've been having this problem at least once every two months. I'm 100% sure it's related to Avast. I use Avast premier (using the latest version currently). Every time I have this issue, I reinstall Avast, and it fixes the problem, a while later...It reappears.

However, on my other systems where I'm not running Avast, no problems. I admit, this does happen to certain users who don't use Avast. But in my case, and probably a lot of others here, it actually seems to be Avast causing the problems. I'm not sure why other non Avast customers get it, that's probably related to some other software they're using.
Can someone look into this and sort it out? It almost always happens when Avast has a update to the actual software, definitions is usually fine. It really sucks that Windows 10 has been out for so long and Avast is still causing problems, looking at CCleaner. Avast isn't doing a nice job messing up the registry either.

Offline essexboy

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #56 on: March 05, 2016, 07:16:34 PM »
Reboot to safe mode with networking and then reboot back to normal mode. 

I have been using windows 10 since the initial beta and have never experienced this .. I have AIS

Offline j2ee

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #57 on: March 11, 2016, 06:13:50 PM »
I used to be a big fan before this problem screw me up. My windows 10 with avast free screw up my taskbar and totally disable the Start key, I thought it was my problem then I restore Windows to default setting then it was fine for like 1 month, then same thing happened again. I google and found out it could be Windows problem, but I tried all solution people talked about but none of those worked at all. Finally I saw someone said it could be Avast problem, I uninstall Avast then instantly the taskbar works completely fine!

Stop saying it is Windows problem! Uninstall Avast will solve this problem, then it is not Windows problem! This is just simple "windows 10 is not compatible with Avast"! How do some of you guys saying it is Windows "bug"? You expect Windows to change code to so Avast works? It must be Avast changes code to work in Windows! Just uninstall Avast then instantly solve the problem then it is 100% Avast problem!

I install another free antivirus problem doesn't have this problem at all Windows 10 works completely fine, you say this is Windows bug? Yes Windows 10 has similar problem for some people but it is totally another issue as I said I tried all those solution and it would not work when it is Avast screws up the taskbar.

Simple answer: uninstall Avast solves this problem and it is the only solution.

Offline essexboy

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #58 on: March 11, 2016, 06:14:52 PM »
My windows 10 has never had this problem and I started using it with the initial preview

Offline DSA

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Re: Windows 10 Start & Cortana critical error issue?
« Reply #59 on: March 11, 2016, 09:06:14 PM »
I have to agree 100% with @j2ee. I'd say it isn't windows 10 fully compatible, I had to either disable/unistall avast so that my clean install of windows 10 works properly and apps no longer drag/freeze. In conversation with a friend (both being avast users for a long time) he also told me that he had done the same think, the solution he found was to uninstall avast. It looks like you guys are ignoring the facts here, I like avast that's why i'm leaving the feedback.