Author Topic: Forum: Login problem  (Read 45804 times)

0 Members and 1 Guest are viewing this topic.

Offline lakrsrool

  • Advanced Poster
  • **
  • Posts: 712
  • Get the Picture !
Re: Forum: Login problem
« Reply #15 on: October 26, 2015, 09:58:39 PM »
If incognito is the only way you can access the forum then I'd say it might be your ISP :-\

As Craig mentioned, contact your ISP.

OK, can we agree that if I connect to the internet with two other different ISP's (in this case using Dial-up since they are free and I can't connect up to another high speed provider without changing my service provider obviously) that if the problem persists then the problem would not appear to be my current high speed ISP provider (AT&T wireless)?

That is I can't see how the same problem would be occurring with 3 different ISP's and still conclude that it is the ISP's causing the issue.

So with that in mind I've done the following:

1) Connected my current OS (WIN7) to a dial-up modem and tried using two different ISP dial-up service providers

Conclusion: No change

2) Used another computer (my older XP) and once again connected to two different other ISP dial-up service providers.

Conclusion: Again no change.

This is what I get on the XP computer using a dial-up ISP, the first attachment is what I get attempting to login using FF browser on the XP using dial-up and also what I get using PM browser on my high speed wireless connection with AT&T.  Otherwise all the other browsers just end up appearing to refresh the screen and display what you see in the second attachment after clicking on the Avast button.  The second attachment is of course the Avast forum page where I am supposed to be able to login to Avast. This displays for all browsers when I bring up the Avast Forum.  This page continues to display after attempting on all browsers with all ISP connections after attempting to login with the exception of the PM browser on WIN7 and FF browser on XP which will instead display what you see in the first attachment after my attempt to login to Avast forum.

« Last Edit: October 26, 2015, 10:12:04 PM by lakrsrool »
Processor: i3 2.53 GHz 4 GIG RAM, OS: WIN 7, Connection: High Speed, Virus/Malware Protection: Avast-2015, SpywareBlaster, Windows Firewall & Defender. Email: Outlook 2010 w/ POP Peeper Email Notifiers.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Forum: Login problem
« Reply #16 on: October 26, 2015, 11:19:42 PM »
Can't help you. Don't use dial up or XP.
I have no problems and there aren't other reports of this problem.
Submit a report directly to Avast:
http://support.avast.com/support/tickets/new
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline lakrsrool

  • Advanced Poster
  • **
  • Posts: 712
  • Get the Picture !
Re: Forum: Login problem
« Reply #17 on: October 26, 2015, 11:34:15 PM »
Can't help you. Don't use dial up or XP.
I have no problems and there aren't other reports of this problem.
Submit a report directly to Avast:
http://support.avast.com/support/tickets/new

This link is for "products and support" which only has to do with the various Avast applications.

If you think that this link will actually be able to help me with this forum problem I'd be willing to wager that it won't.  Btw, I'm using an AT&T high speed internet provider with WIN7 OS, all the other was for testing purposes to rule out an ISP provider as the problem.  So this hasn't anything really to do with XP OS or dial-ups as you put it.

If you don't believe me on why I don't think I'll get any help with the link you provided, here's some evidence for you (see attachment), clearly all this has to do with the Avast product(s) and nothing to do with accessing the Avast forum based on my search.  And I've already heard plenty of testimonials on this board how poorly this support performs.  As you know what you're generally going to end up hearing is to upgrade to a higher priced Avast product which of course is irrelevant to my issue.

Example of what I get using the link you provided:

« Last Edit: October 26, 2015, 11:42:05 PM by lakrsrool »
Processor: i3 2.53 GHz 4 GIG RAM, OS: WIN 7, Connection: High Speed, Virus/Malware Protection: Avast-2015, SpywareBlaster, Windows Firewall & Defender. Email: Outlook 2010 w/ POP Peeper Email Notifiers.

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: Forum: Login problem
« Reply #18 on: October 27, 2015, 12:08:45 AM »
This is what it shows when I try to login on IE11.

The little orange circle just keeps spinning.
« Last Edit: October 27, 2015, 12:10:50 AM by -midnight »

Offline lakrsrool

  • Advanced Poster
  • **
  • Posts: 712
  • Get the Picture !
Re: Forum: Login problem
« Reply #19 on: October 27, 2015, 02:20:05 AM »
This is what it shows when I try to login on IE11.

The little orange circle just keeps spinning.

In IE browser go to "Tools" > "InPrivate Browsing" and see if this helps.

This should NOT be necessary, but the only way I can login to Avast Forum is using "Private" browsing in browsers (Chrome is called "Incognito", IE calls the same thing "InPrivate Browsing", other browsers generally use the term "private" in some way).
Processor: i3 2.53 GHz 4 GIG RAM, OS: WIN 7, Connection: High Speed, Virus/Malware Protection: Avast-2015, SpywareBlaster, Windows Firewall & Defender. Email: Outlook 2010 w/ POP Peeper Email Notifiers.

Offline lakrsrool

  • Advanced Poster
  • **
  • Posts: 712
  • Get the Picture !
Re: Forum: Login problem
« Reply #20 on: October 27, 2015, 02:36:41 AM »
For the "experts" on this board, this is the issue from what I can tell.

I've traced the redirect paths when logging into the Avast forum and no matter which link is used the final URL redirect always ends up "https://forum.avast.com/?nologin=1".

This is the Avast forum login page.

What should happen as far as I can see is that this URL "https://id.avast.com/login?target=https%3A%2F%2Fforum.avast.com" should take the user to a LOGGED-IN forum page.  If you notice -midnight's attachment shows this URL (that in this case ends up hung).

For some reason it appears I'm getting redirected to this "https://forum.avast.com/?nologin=1" URL all the time which may be the problem.

I've shut-down cold and then rebooted which all you "experts" should know clears (flushes) the DNS cache.  I've also done a reset of my ISP server to clear any possible DNS cache that might be there.

I'd like to know from anyone whether they also get redirected to this "https://forum.avast.com/?nologin=1" URL like in my case?

And if this is not the case for anyone else then why do I have this issue when others do not?

Using IE to click on the "login" tab in the Avast forum page appears to do absolutely nothing, it simply ends up on the same page and same "https://forum.avast.com/?nologin=1" URL.

Other browsers, Pale Moon, Firefox will actually be redirected to the page I've attached previously.  Chrome appears to refresh the page but to the same "https://forum.avast.com/?nologin=1" URL web page as well.

I can only login using "privacy" browser options i.e. IE "InPrivate Browsing", Chrome "Incongnito", FF "New Private Window" etc.  Doing this when I click on the "login" link it takes me to the "https://id.avast.com/?target=https%3A%2F%2Fforum.avast.com#login" URL which is the Avast login page and then when logging in I get directed to "https://forum.avast.com/" which is the forum.

Of course if I'm logged in to the forum (after using a "privacy" page" then all of these links go directly to the logged-in Avast forum, but if I'm not logged in then any of the regular browser windows (not "privacy" windows) fail to get me to the Avast forum in ALL browsers.

If I don't use the "Privacy" browser settings all I get directed to is the "https://forum.avast.com/?nologin=1" URL repeatedly (which is where I start from) and never do reach the actual Avast LOGIN-PAGE.  Again, as I've posted before I've tried disabling all add-ons that do any "blocking" in each of the 4 browsers which makes no difference.

I've used multiple ISP's (high speed AT&T is my ISP, but also tried free dail-up ISP's on more than one computer and using more than one OS and still get the same thing).

Anyone have any ideas.
« Last Edit: October 27, 2015, 03:02:09 AM by lakrsrool »
Processor: i3 2.53 GHz 4 GIG RAM, OS: WIN 7, Connection: High Speed, Virus/Malware Protection: Avast-2015, SpywareBlaster, Windows Firewall & Defender. Email: Outlook 2010 w/ POP Peeper Email Notifiers.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Forum: Login problem
« Reply #21 on: October 27, 2015, 12:48:19 PM »
I'm using Chrome, Firefox, Opera and Edge and IE all without any problems logging into the my.avast.com account.



The question is what are you using that's blocking internet access ???
(Moderator assistance requested.)
« Last Edit: October 27, 2015, 12:51:11 PM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Staticguy

  • Super Poster
  • ***
  • Posts: 1440
Re: Forum: Login problem
« Reply #22 on: October 27, 2015, 01:02:11 PM »
I used to have this problem few months back where u have to do the steps mentioned in the 1st reply by stibi and the 1st screenshot from reply 15. I didn't come across to the screenshot from reply 18. At present, that problem doesn't come anymore. Back then, I cleared all the history files which includes browsing history, download history, cookies and other site and plugin data, cached images and files, passwords, autofill form data, and hosted app data from google chrome.

After that I did this https://www.whatsmydns.net/flush-dns.html#windows-vista-7 once done that, I turned off my modem for 30 seconds and turned back on and wait for couple of minutes. After that I came back to avast forum and that problem didn't appear and at present doesn't appear at all. I use broadband.
« Last Edit: October 27, 2015, 01:06:30 PM by Staticguy »
DELL Inspiron 15" 7000 Gaming, Windows 10 Home 2004 (OS Build 19041.388), Trend Micro Internet Security 2020 (16.0.1391), Avast SecureLine VPN (5.6.4982), Windows Firewall, Unchecky 1.2

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: Forum: Login problem
« Reply #23 on: October 27, 2015, 02:07:17 PM »
I can't login in IE 11 because it shows has to have Java installed.

Online CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11032
  • No support PM's thanks
Re: Forum: Login problem
« Reply #24 on: October 27, 2015, 02:24:26 PM »
I can't login in IE 11 because it shows has to have Java installed.
All the years on the forum and you don't know the difference ::)
Your pic shows you need java script turned on, this has nothing to do with the Java program which you don't require.

See here https://support.microsoft.com/en-au/gp/howtoscript on how to enable javascript in IE

I only use IE as well as some other members that I know of and access to the Avast forum is not a problem.
« Last Edit: October 27, 2015, 03:56:51 PM by CraigB »

Offline lakrsrool

  • Advanced Poster
  • **
  • Posts: 712
  • Get the Picture !
Re: Forum: Login problem
« Reply #25 on: October 28, 2015, 02:42:46 AM »
I used to have this problem few months back where u have to do the steps mentioned in the 1st reply by stibi and the 1st screenshot from reply 15. I didn't come across to the screenshot from reply 18. At present, that problem doesn't come anymore. Back then, I cleared all the history files which includes browsing history, download history, cookies and other site and plugin data, cached images and files, passwords, autofill form data, and hosted app data from google chrome.

After that I did this https://www.whatsmydns.net/flush-dns.html#windows-vista-7 once done that, I turned off my modem for 30 seconds and turned back on and wait for couple of minutes. After that I came back to avast forum and that problem didn't appear and at present doesn't appear at all. I use broadband.

Thank you for your post.  I've been afraid that it was probably an Avast cookie problem.  Probably all you had needed to do was clear the cookies actually.

I've wanted to avoid doing this because I have 154 different sites that depend upon cookie settings and I have to take many hours (probably at least 5-6 hours total) to establish these cookies all over again for websites that can manage to keep their cookies working unlike Avast obviously.  Of course I invariably do not have the records to a large number of these sites which complicate the issue of getting back to where I was before even more.  I had needed to do this one other time in the past many years ago and I'm pretty darn sure it was Avast cookies causing the problem at that time as well (can't' swear on it however) which is when I learned at that time what a huge problem it is for me to have to clear cookies.  If I recall I was only using IE at the time and didn't have the advantage of using FF which provides a built in way to clear website specific cookies that other browser do not provide.

Sadly it turns out that it is Avast cookies that have been causing the problems in IE, Chrome and FF.  It would also be the case for Pale Moon (PM) as well except that in this case Avast in their infinite wisdom (sarcasm obviously) has decided not to support PM of which PM has thread topic on this subject in their forum.  Isn't it interesting that all 23 of my other forums manage to support PM, yet Avast can't seem to manage to do this.  In fact out of all the 154 membership sites I use ONLY AVAST cannot find a way to support Pale Moon!!!  Flat out ridiculous if you ask me that it appears virtually everyone else has no problem with PM yet Avast does.  >:(  (if anyone is able to use the Avast forum with the PM browser please post here)

Fortunately, as I mentioned above, in the case of FF and PM these two browsers provide a way for the user to delete website specific cookies so it's not necessary to clear all the cookies.  Unfortunately in the case of PM it's not supported anyway, but I went ahead and cleared the cookies just to check this out. That turns out in the end to have been the wrong thing to do since now of course I have to spend at least 5-6 hours total time dealing with the missing cookies that I need for a total of 154 membership websites.  I've already spent well over 2½ hours re-establishing cookies in PM for the most used websites and will be dealing with the remaining websites for literally months as I run across them re-establishing cookies for these sites as well.  And of course there are many websites that I no longer have a record of what their passwords are (i.e. 11 of the forums alone) so all of these sites have to have their passwords reset which takes even more time to deal with.

In the case of Chrome and IE these browsers do not provide a way to delete website specific cookies so in the case of these two browsers unless one wants to install an add-on to maintain website specific cookies all cookies have to be cleared to fix the problem that Avast has with their cookies in my case.

So since I'm using PM now instead of FF because of the direction FF is taking with their version 42+ I'm now having to deal with 154 websites that need the cookies that I unfortunately cleared and this includes 24 forums all of which with the exception of the Avast forum can apparently keep their forum cookies in working order.

In the case of the Avast forum they had 22 different cookies some of which were apparently causing the Avast login issues in my case.  I now find that the Avast forum presently only needs actually 8 cookies and not 22 cookies so good old Avast is leaving all kinds of junk cookies behind that need to obviously be cleaned up.  Oh and don't tell me that it's a matter of simply cookies getting "corrupted" which has nothing to do with Avast because I virtually never use Chrome and use IE even less yet all four of my browsers I tried had the same Avast cookie problem (well actually in the case of PM it's also that the browser is not supported).  Why do I have 22 Avast cookies which when deleted in FF (since FF is one browser that actually provides the user the ability to delete website specific cookies as a part of the browser) the FF browser then works fine with the Avast login.  And why is the Avast login problem fixed when clearing cookies in the browsers I almost never use.  OK, the Avast evangelists are going to argue otherwise, well all I can say is that out of 24 web-forums and out of another 130 more membership forums that all depend upon keeping the cookies maintained properly Avast is the ONLY ONE of all of these websites that has the problem and with all four of my browsers 2 of which I virtually never use.  So when did these browser cookies get "corrupted" that I virtually never use if the cookie problem has nothing to do with Avast?  And I would add if I recall correctly it has been Avast that has had this issue in the past while on the other hand again NONE of the well over 100 other membership websites I use has EVER had this kind of issue with cookies that I can recall.  And as we can see Staticguy has apparently had the same problem as well, I can't help but wonder if Staticguy has had any problems with any other membership websites that need cookies to work or does it only happen to involve Avast!!!!!
« Last Edit: October 28, 2015, 03:33:50 AM by lakrsrool »
Processor: i3 2.53 GHz 4 GIG RAM, OS: WIN 7, Connection: High Speed, Virus/Malware Protection: Avast-2015, SpywareBlaster, Windows Firewall & Defender. Email: Outlook 2010 w/ POP Peeper Email Notifiers.

Online CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11032
  • No support PM's thanks
Re: Forum: Login problem
« Reply #26 on: October 28, 2015, 05:12:10 AM »
Just for your information CCleaner and WinPatrol are able to clear specific cookies, there are probably many more programs that have the same ability.

The Avast forum also only uses two cookies - avast.com and forum.avast.com
« Last Edit: October 28, 2015, 05:17:58 AM by CraigB »

Offline Staticguy

  • Super Poster
  • ***
  • Posts: 1440
Re: Forum: Login problem
« Reply #27 on: October 28, 2015, 11:10:48 AM »
Your welcome lakrsrool. By the way, I forgot to mention in my previous post I even use CCleaner to make sure everything is cleaned out. As CraigB mentioned after that.
DELL Inspiron 15" 7000 Gaming, Windows 10 Home 2004 (OS Build 19041.388), Trend Micro Internet Security 2020 (16.0.1391), Avast SecureLine VPN (5.6.4982), Windows Firewall, Unchecky 1.2

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: Forum: Login problem
« Reply #28 on: October 28, 2015, 12:20:16 PM »
@CraigB,

I just logged in on IE11 without having to turn java script on.

Online CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11032
  • No support PM's thanks
Re: Forum: Login problem
« Reply #29 on: October 28, 2015, 01:40:48 PM »
@CraigB,

I just logged in on IE11 without having to turn java script on.
Congratulations

So what did you do to fix the issue displayed in your prior pic?
« Last Edit: October 28, 2015, 01:44:46 PM by CraigB »