Forum: Login problem

[stibi]

Hello,

I use Avast free since last december, and from time to time I look into this forum.
2 or 3 days ago I had permanent problems while login into this site (normally I am logged in permanently).

At first I had a login site as shown in the first attachment. The captcha selection didn't work and was repeated. After 3 or 4 trys I got another site as shown  in the second attachment. This doesn't work as there is no entry field for copying the code.

After using another computer my login was successful now.

What is the reason for this behaviour, what's my fault?

[DavidR]

That Captcha was introduced a few days ago and created havoc for many and it got numerous topics started.

From yesterday that appeared to have been dropped, though I never experienced it. Even when I logged out (I normally don't do that), I just checked the I'm a human box and clicked Login and it did, no Captcha images to decipher.

[stibi]

Thank you, David.
And how can I conract Avast, if there's another login-problem?

[DavidR]

I would think that would be unlikely, this is the first that I have seen like this in all of the time I have been on the forums and I wasn't effected in this instance.

As far as logging with the system in place that checks against a different location rather than internal to the forums (to reduce vulnerability), I would always login at my.avast.com and then open the forums and it should recognise you. Rather than login via the forum.avast.com or a login from the avastUI.

Of course if there were a problem of this nature you actually don't have to login to just browse the forums. Here you may get an idea of the problem from the recent new topics. From the main forum home page index.php or other pages there are links to About Us, takes you to the main avast site again at the bottom of that page there is the avast blog and support and if you have facebook there is an avast facebook page also.

[lakrsrool]

I have not been able to login to Avast forum for at least a week (not sure when this issue started because I always stay logged in and I hadn't used the forum for at least a couple of month but about a week or so ago I found myself logged out and have not been able to login since that time as described here).  I ONCE AGAIN tried Private Window in all the browsers mentioned below and FINALLY I can now login using Chrome and IE, but still no luck with FF or PM.  Also I can only be logged in using the Private Window because even after logging in this way I find I am still NOT logged if I'm once again using the regular browser windows and I STILL CANNOT login in any of the four browsers as described below.

Btw, there are comments in this topic about a "captcha", I do not get a "captcha" at all.

Here is what I posted in a browser forum which should explain it all:

Pale Moon:
1) Cannot login to Avast forum
2) Cannot login to "My Avast account"

Firefox:
1) Cannot login to Avast forum
2) Could not login to "My Avast account", but later after logging in with the other two browser below I found I was able to login to "May Avast account".

Chrome:
1) Cannot login to Avast forum
2) Can login to "My Avast account" (but doing so doesn't help to login to forum)

IE:
1) Cannot login to Avast forum
2) Can login to "My Avast account" (but doing so still does not hep to login to forum)

So I have absolutely no access to the Avast forum at all using all four browsers (all browsers are current release), but do have access to at least the "My Avast account" in Chrome, Firefox and IE (see comment above re: FF).

I cannot post any of this on the Avast forum because I can't even login to do so.

It would appear there's a big problem with the Avast forum.

I always stay logged in but found that I had been logged off and now I can't get back in again.

I didn't notice any of this until I was doing some website "testing" on my newly installed Pale Moon and found this issue (I don't use the Avast forum much, some of the moderators are very obnoxious, so I have no idea how long this issue has been the case with the Avast forum)

There is an Avast forum thread on this issue regarding a topic in behalf of Pale Moon users, but probably the best possible answer in that topic was to try and login to "My Avast account" and stay logged in and see if Pale Moon users could then access the Avast forum. Obviously for me this didn't work.

And as I've posted the Avast forum issue is impacting ALL my browsers!!!

I've tried to login into the Avast Forum doing the following:
1) New Private Window
2) Restart with add-ons disabled
3) Start in safe-mode

No luck for multiple browsers, the best I can get is if I click on the login link the forum web page, just for a quick moment the web page acts like it's going to load the login page but the page ends up looking the same as before.  Clearly one of those two procedures above should allow a login, especially steps 2 and 3. :think:

So as a "guest" only in the Avast forum there is not any way to use the Avast forum to post issues/comments.  :?   Hmm,  :think: .... to b sure a really perplexing situation to say the least.  :crazy:

Anyone else having the same problem :?:

[ky331]

There has been an issue with logging-in to the avast forum, using PaleMoon browser, for the past two months:

https://forum.palemoon.org/viewtopic.php?f=3&t=9087

[lakrsrool]

There has been an issue with logging-in to the avast forum, using PaleMoon browser, for the past two months:

https://forum.palemoon.org/viewtopic.php?f=3&t=9087

Yep, I know.  It was when I installed Pale Moon on 10/5/15 and was testing web pages that I found this out.

But the problem is I found that I was no longer logged into the Avast forum on any of my other browsers (Chrome, Firefox, IE) and I also found that I could not login using any of the other browsers either.

As I posted, I've tried to login into the Avast Forum doing the following with all four browsers before today:
1) New Private Window
2) Restart with add-ons disabled
3) Start in safe-mode

And could not login as described in my initial post.

I tried once again today and was finally able to login in using "Private Window" (Incognito in Chrome of course) with two of the four browsers (Chrome and IE).  But if I use a regular browser window I do not remain logged in and still cannot login trying all 3 of the methods listed above.

Obviously at least in my case there's a major issue with the Avast forum (and apparently is for some others as well).

Clearly "Safe-mode" should allow me to login even if the other methods fail.

It  would appear Avast has added more security to their forum recently (I ran across the captcha on a "search" and of course it took me four attempts to pass it).  I'm also finding that links to the forum will work in some cases and in some browsers and not in other cases or other browsers.

Security is fine, but if it doesn't work for everyone then what good is it?

[REDACTED]

I had login problems on Antivirus itself, got this auth windows poping every minute when i did my work, very annoying.

Glad its stopped.

[bob3160]

It was a server problem that's now fixed.

[lakrsrool]

It was a server problem that's now fixed.

Just now checking back.  As I expected the problem persists.  It would appear that a "server problem" in my case is clearly not the issue.

This morning I first tried logging  into the Avast forum using Pale Moon, still doesn't work.

So I went to Internet Explorer (where I have no add-ons that block anything other than ABP (AddBlockPlus) and it still doesn't work on IE either (most current version of this browser).

So I went to Chrome, no luck there until I tried Incognito at which time I can finally login to the Avast forum to leave this message.

After this I  once again tried Firefox and I am unable  to login to the Avast forum using FF (nothing happens just as is the case in IE), at least with Pale Moon something happens but then I get another strange window that appears to be just a part of the Avast forum (nothing other than the Avast logo at the top left of screen).

I should not have to only be able to use Chrome and then have to use Incognito in Chrome to finally be able to login to the Avast forum obviously.

So no surprise to me the Avast forum still does not work for me (I was certainly hoping that bob3160 was correct). 

So bob3160, were you having  problems  for a while logging in?

bob3160, what is the source of your conclusion that a "server problem" was the issue (where did you get this information from).

I would appreciate someone to PLEASE help me out here. 

[lakrsrool]

Follow up: Since using Incognito in Chrome is the only way I can access the Avast forum (and of course I have to login again each time as it will not stay logged in) I have tried disabling all add-ons in Chrome that do any "blocking" of any kind and I still cannot login to Avast using the "normal" browser.  All that happens is that it appears to just refresh the Avast forum page (as is the case also with FF and IE, PM does go to another partial Avast forum page).

I have not added or changed any add-ons in any of the browsers since the time that the Avast forum used to always work.  I would think since all 4 browsers continue to have problems that it's not an issue on my end.  I have always stay logged in to the Avast forum in the past, it would appear since I was inexplicably logged out of Avast forum at some point and since then I am now unable to log back in by normal means anymore (Chrome incognito is the only way).

[CraigB]

If incognito is the only way you can access the forum then I'd say it might be your ISP

[bob3160]

No problem reaching the site:

As Craig mentioned, contact your ISP.

[lakrsrool]

It was a server problem that's now fixed.

Thanks for the reply, so then apparently you're not able to answer the two questions I asked:

So bob3160, were you having  problems  for a while logging in?

bob3160, what is the source of your conclusion that a "server problem" was the issue (where did you get this information from).

I would assume you had a source as to where you got the information that there was a "server problem".

I already understand that it works for you (and presumably everyone else otherwise they would say so of course).  And of course I'll be looking into Graig's suggestion.  However that said, I use AT&T wireless for my internet connection so since it's a rather ubiquitous provider I'm inclined to think this is not the problem actually.

That said, since I'm inclined to think that AT&T will not be the problem I'm at this time hooking up a modem to access multiple ISP's via dial-up to see if I get the same problem.  If my AT&T Internet connection provider is causing this then I should not have the same problem using multiple dial-up ISP's.  It's  going to take me awhile to test this out.

In the mean time it would be appreciated if you could provide the source of your information that a "server problem" was causing this issue.

Thanks.

[bob3160]

"In the mean time it would be appreciated if you could provide the source of your information that a "server problem" was causing this issue."
It was posted by Avast on the day they had the service problem. It's been a while ago and I no longer have the thread link handy.