Author Topic: Forum: Login problem  (Read 51923 times)

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Offline lakrsrool

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Re: Forum: Login problem
« Reply #45 on: October 29, 2015, 11:11:25 PM »
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)

It all depends upon what "eventually" is.... I'd like to think you're correct, but I'm frankly not holding my breath ;).... I'll check back w/u in another 90 days to discuss once again ;) (Short and sweet)  :)
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Offline davews

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Re: Forum: Login problem
« Reply #46 on: October 30, 2015, 10:21:17 AM »
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)
Thanks for your helpful reply. I appreciate that Avast are working on their new products but it would be nice to have some acknowledgement that they are aware of this issue and a timetable as to when it will be fixed. Forum login issues affect us whatever version of the software we are using.

Offline bob3160

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Re: Forum: Login problem
« Reply #47 on: October 30, 2015, 03:48:54 PM »
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)
Thanks for your helpful reply. I appreciate that Avast are working on their new products but it would be nice to have some acknowledgement that they are aware of this issue and a timetable as to when it will be fixed. Forum login issues affect us whatever version of the software we are using.
Report your problem directly to Avast:
http://support.avast.com/support/tickets/new
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Offline davews

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Re: Forum: Login problem
« Reply #48 on: October 30, 2015, 08:27:08 PM »
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.

Offline lakrsrool

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Re: Forum: Login problem
« Reply #49 on: October 31, 2015, 12:51:19 AM »
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.

Thanks davews for doing this.... That said, I'm personally not very hopeful.  If you take a look at the Pale Moon thread on this topic (the link you previously posted) you'll see why.

It is surmised that the new combined login that Avast has released is likely coded using Asynchronous Programming with the abstraction called "promises" (or sometimes deferreds) which is not really a good idea for a login interface actually (refer to link for details on this approach) and I would add that in so doing may very well be neglecting to check for their existence in browsers.  It is pointed out in the Pale Moon topic that Avast may have actually taken the easy approach and used quote "... a cookie-cutter library" for their new "single sign-on" login procedure and because of this will most likely have "no way to troubleshoot or fix it as a result".  It is advised that Avast should be using ".... any of the server-side shims available" which would go a long way toward helping improve browser compatibility.

I'm simply not convinced that Avast is going to really care enough to make the effort to do it right in order to fix the issue. I'm inclined to think that this problem ticket will simply not reach the level of priority at which point Avast would address this issue to be perfectly honest.  I'd like to think otherwise, but I'm afraid this is perhaps just the way Avast does things. 

But we'll see, I told bob3160 that I would touch bases with him in another 90 days and see where we stand at that point.  I'd certainly like to be wrong and instead be pleasantly surprised to find out bob3160 is correct in the end, but I'm afraid I'll instead be asking bob3160 to come up with another excuse and another dead-line date.  ;)

Prove me wrong Avast!!

   
« Last Edit: October 31, 2015, 02:27:44 AM by lakrsrool »
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Offline bob3160

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Re: Forum: Login problem
« Reply #50 on: October 31, 2015, 01:59:09 PM »
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.

Thanks davews for doing this.... That said, I'm personally not very hopeful.  If you take a look at the Pale Moon thread on this topic (the link you previously posted) you'll see why.

It is surmised that the new combined login that Avast has released is likely coded using Asynchronous Programming with the abstraction called "promises" (or sometimes deferreds) which is not really a good idea for a login interface actually (refer to link for details on this approach) and I would add that in so doing may very well be neglecting to check for their existence in browsers.  It is pointed out in the Pale Moon topic that Avast may have actually taken the easy approach and used quote "... a cookie-cutter library" for their new "single sign-on" login procedure and because of this will most likely have "no way to troubleshoot or fix it as a result".  It is advised that Avast should be using ".... any of the server-side shims available" which would go a long way toward helping improve browser compatibility.

I'm simply not convinced that Avast is going to really care enough to make the effort to do it right in order to fix the issue. I'm inclined to think that this problem ticket will simply not reach the level of priority at which point Avast would address this issue to be perfectly honest.  I'd like to think otherwise, but I'm afraid this is perhaps just the way Avast does things. 

But we'll see, I told bob3160 that I would touch bases with him in another 90 days and see where we stand at that point.  I'd certainly like to be wrong and instead be pleasantly surprised to find out bob3160 is correct in the end, but I'm afraid I'll instead be asking bob3160 to come up with another excuse and another dead-line date.  ;)

Prove me wrong Avast!!

 
Let's get something straight, asking Avast, might get you help on this. (You've already done that.) I only offered you a logical explanation.
I'm an Avast user just like you so I don't make your, my, or any one else's wishes a reality.
Please, no more novels. :)
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Offline davews

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Re: Forum: Login problem
« Reply #51 on: November 05, 2015, 12:01:51 PM »
Well 6 days after I submitted my ticket I had a reply - he suggested I cleared my cookies and browser history. I have replied back saying we know that is not the problem and politely suggested they download a copy of Palemoon and replicate the problem. I am not hopeful I will get anywhere...

Offline davews

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Re: Forum: Login problem
« Reply #52 on: November 06, 2015, 12:34:30 PM »
Second response from Avast support just received:

"Hello Dave, I have reproduced it and sent to our developers.  When I will have any information i will contact you again."
Getting there maybe...

Offline Eddy

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Re: Forum: Login problem
« Reply #53 on: November 06, 2015, 12:41:30 PM »
As of today the login also doesn't work when Using Opera (12.17)

Offline abruptum

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Re: Forum: Login problem
« Reply #54 on: November 06, 2015, 12:42:06 PM »
Second response from Avast support just received:

"Hello Dave, I have reproduced it and sent to our developers.  When I will have any information i will contact you again."
Getting there maybe...
Good news...maybe.

Offline Eddy

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Re: Forum: Login problem
« Reply #55 on: November 06, 2015, 01:19:54 PM »
Let's hope they not only solve it for Palemoon but also for Opera and perhaps other browsers.

Offline bob3160

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Re: Forum: Login problem
« Reply #56 on: November 06, 2015, 01:21:00 PM »
As of today the login also doesn't work when Using Opera (12.17)
Isn't that a rather old version of Opera ???
I had no problems signing into the forum using Opera (33.0.1990.58)
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Offline Eddy

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Re: Forum: Login problem
« Reply #57 on: November 06, 2015, 01:26:25 PM »
Yes it is a old version.
The last one that is using Presto.

Yesterday there was no problem.
Ofcourse all cookies, temp files and such deleted.


On a side note about Palemoon.
Requirements:
Windows XP SP3/Server 2003
A processor with SSE2 capabilities

Seems silly to me that SSE2 is needed for systems that run XP/2003 since most systems that run them don't have a cpu that supports SSE2

Offline GFM

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Re: Forum: Login problem
« Reply #58 on: November 06, 2015, 03:14:07 PM »
Seems silly to me that SSE2 is needed for systems that run XP/2003 since most systems that run them don't have a cpu that supports SSE2

Palemoon project is an optimized compile of Firefox code from the get-go, and as such uses SSE2.  Its not an OS dependency as far as I know, and at one time it was common to run XP on newer hardware to keep legacy applications alive or even downgrade from Vista  :)  If your XP box was still an old CPU, Palemoon simply wasn't the right fit of browser for your needs.

To compare, Google Crome browser dropped support for non-SSE2 CPUs back in release 35 but still supports XP for the current version.

So as time marches on, Palemoon performance gains might not be as significant as they used to be over other browsers, but those of us using it for so long are reluctant to change just for one website, so fixing this Avast login issue would be great.

Offline davews

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Re: Forum: Login problem
« Reply #59 on: November 06, 2015, 05:11:45 PM »
Opera 12.16 works fine here (virtually identical to 12.17), but I stay permanently logged in so will try and not log out.. As said, Opera 12 is the last of the old Presto series before they moved to a Chrome lookalike. I eventually moved to Palemoon which is now my default browser, a branch of Firefox which will never have the Australis look.
Fingers crossed that they will come up with a solution.