Author Topic: Can't install  (Read 6139 times)

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Can't install
« on: March 05, 2016, 07:59:00 PM »
When I try to install i get a message that says "Avast cannot be installed into the folder you entered.(the path is invalid)."

I haven't chosen a folder or a path!  All I did was hit the "install" button. So how can I correct a folder or path I didn't make and cant find??

Offline Eddy

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Re: Can't install
« Reply #1 on: March 05, 2016, 08:25:22 PM »
- Download the version you want to install > https://forum.avast.com/index.php?topic=182468.0
- Download avastclear > https://www.avast.com/uninstall-utility
- Remove everything from another (previous) install av > http://www.ache.nl
- Run avastclear
- Run the installer you have downloaded for avast

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Re: Can't install
« Reply #2 on: March 11, 2016, 06:53:56 PM »
I give up! 

The instructions for the uninstaller utility state:"If you installed Avast in a different folder than the default, browse for it."   

 I have not installed it. I'm trying to install it for the first time. It is tough to uninstall something that is not installed.  The only "avast" on this PC is the setup.exe file I downloaded

Offline Eddy

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Re: Can't install
« Reply #3 on: March 11, 2016, 06:57:05 PM »
Get and run Farbar > http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Attach FRST.txt and Adition.txt to your next post.

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Re: Can't install
« Reply #4 on: March 11, 2016, 08:21:55 PM »
Hope this helps.

Offline essexboy

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Re: Can't install
« Reply #5 on: March 11, 2016, 08:22:35 PM »
Hi you need to run FRST from an administrator account

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Re: Can't install
« Reply #6 on: March 11, 2016, 08:39:21 PM »
Here are the files  run from an administrators account.

Offline Eddy

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Re: Can't install
« Reply #7 on: March 11, 2016, 08:50:25 PM »
You will need to remove any other av before installing a new one.
http://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/

You still have Vipre installed.

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Re: Can't install
« Reply #8 on: March 12, 2016, 08:53:03 PM »
I was going to uninstall Viper after I installed Avast.  At your suggestions, I'll dump Viper and try again.  Fingers crossed.

Offline Eddy

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Re: Can't install
« Reply #9 on: March 12, 2016, 09:08:17 PM »
Ok, good luck.
I hope it will solve the problem.

If not, don't worry we still will be here to help you solve it.

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Re: Can't install
« Reply #10 on: March 14, 2016, 04:37:33 AM »
I finally got it installed, but a day later I uninstalled it. Besides noticeably slowing boot-up and browser launch times, the program gave me problems connecting to some of my favorite well-known sites, such as Huffington Post. The final straw was problems importing e-mail from my ISP mail service to my PC.

Too bad I had already paid for a two year subscription to the upgraded version before the problems became intolerable. I'll chalk it up as a tuition payment to the school of hard knocks.

To those who tried to help, Thank You.  You all seem like good people.

Offline Eddy

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Re: Can't install
« Reply #11 on: March 14, 2016, 10:44:49 AM »
If you change your mind, we will be here to assist.

Quote
You all seem like good people.
Please do not tell anyone. We try hard to look like bad guys ;D

Offline Eddy

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Re: Can't install
« Reply #12 on: May 06, 2016, 09:29:08 PM »
Guess you haven't read this thread (properly).
We already spotted the problem and solved it.
The problem was that Vipre was not removed before installing avast.