Author Topic: problems with auto-updates v731 (0xC0000005)  (Read 64174 times)

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Offline ReinhardW

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Re: problems with auto-updates v731
« Reply #30 on: November 21, 2005, 11:29:33 PM »
Hello,

i have the same problem as the other users. I get no error messages when I update manualy, but only in the "AVAST-Setup"-window i see the update like to download some files. But after 2 seconds in the window is only written the time to download.
If i do it by automaticly, i get an small red error-message from avast.
I do not use an software-firewall but a hardware-firwall in my router, so my question is: Does avast use for the updates an specialy port and i have to open it ?

Thanks for your answers

ReinhardW

Offline JimTheMuso

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Re: problems with auto-updates v731
« Reply #31 on: November 22, 2005, 01:35:53 AM »
Now I am getting "Not enough user rights to continue" which is the problem I had on my laptop a week or so ago - no one could give me an answer then what the problem was. Eventually I sorted it myself - I uninstalled Avast and had to reinstall it in safe mode. It's been working OK since then - but I think that was before this last update so I'm not sure what the situation is there now and don't have time to find out at the moment. I'm afraid I've lost confidence in it all together now. I just don't know if I'm protected or not after spending MANY hours on the forum and on the laptop and now on the PC.

Offline Lisandro

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Re: problems with auto-updates v731
« Reply #32 on: November 22, 2005, 01:39:05 AM »
Now I am getting "Not enough user rights to continue"
What are you doing when you've received this message?
Do you do not have rights to do what?
Do you have more than one account with administrator rights?
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Offline mattman

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Re: problems with auto-updates v731
« Reply #33 on: November 22, 2005, 04:40:27 AM »
Auto Updates failure:

Information about current update:
Total time: 6 s


Manual Updates failure:

Can't install VPS update. Please, report following errorcodes:
Ver:4.6.731
SI: 0x00000005
ST: 0xc0000005
LE: 0x00000000.

Event Viewer

Function setifaceUpdatePackages() has failed. Return code is 0xC0000005, dwRes is C0000005. 





« Last Edit: November 22, 2005, 05:09:56 AM by mattman »

Offline JimTheMuso

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Re: problems with auto-updates v731
« Reply #34 on: November 22, 2005, 12:01:01 PM »
Tech, much as I appreciate your help I have covered all this in another thread on this forum which went on for days when I had the same problem on my laptop. The bottom line was that someone here said that I definitely had NOT installed Avast from an administrator account - even though I only have the one account which is an Administrator - and nothing got sorted. The problem is (or was on the laptop) that Avast cannot create a registry entry. I resolved the problem by reinstalling whilst in safe mode. That seems to have sort of made things work. Occasionally (still talking laptop) Avast will ask me for a registration key and there are other various problems which come and go but (so far) it is updating OK on the laptop. Or was until yesterday anyway. Now the problems on the desktop have started in EXACTLY the same way as they did on the laptop so I am assuming the problem is the same and I am going to have the same result. The updating error is new I must admit but all the problems are so convoluted that it is difficult to point to one particular thing. I am not a techy but it seems to me that this problem must have something to do with Avast itself and not my systems - especially as others have similar things happening. I don't know whether to unistall Avast and try to reinstall or not. This is all very interesting but is taking a lot of time and I still don't know if I am protected or not while this is happening. I would bite the bullet and buy something but the last time I did that (Kaspersky) they let me down badly - which is why I ended up with Avast. Anyway, enough ranting, I will watch this space and hope.

Offline Lisandro

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Re: problems with auto-updates v731
« Reply #35 on: November 22, 2005, 12:20:17 PM »
I still don't know if I am protected or not while this is happening.
There are a lot of way to test your protection.
http://www.eicar.org/anti_virus_test_file.htm is one of them.
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Offline Forejt

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Re: problems with auto-updates v731
« Reply #36 on: November 22, 2005, 12:20:38 PM »
Hi,
to resolve this issue, I'd like some users who receive error 0xC0000005 to do some experiments:
1)check if avast.setup process is running, if it's there, end it and start program update
2)stop avast! iAVS4 Control Service and run update again
3)send setup.log from avast4\setup to my email

If nothing helps, I'll release test build with some debug info built into updater

Offline attfuzz

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Re: problems with auto-updates v731
« Reply #37 on: November 23, 2005, 05:01:04 AM »
Here is part of the log, looks like it can't find a server to get the updates from???

20:50:11 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:11 nrm/gen  InvalidateCurrent: invalidated server 'Download8 AVAST server' from 'main'
20:50:11 nrm/gen  SelectCurrent: selected server 'Download5 AVAST server' from 'main'
20:50:11 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 26
20:50:13 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:13 nrm/gen  InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
20:50:13 nrm/gen  SelectCurrent: selected server 'Download21 AVAST server' from 'main'
20:50:13 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 27
20:50:15 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:15 nrm/gen  InvalidateCurrent: invalidated server 'Download21 AVAST server' from 'main'
20:50:15 nrm/gen  SelectCurrent: selected server 'Download9 AVAST server' from 'main'
20:50:15 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 28
20:50:17 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:17 nrm/gen  InvalidateCurrent: invalidated server 'Download9 AVAST server' from 'main'
20:50:17 nrm/gen  SelectCurrent: selected server 'Download25 AVAST server' from 'main'
20:50:17 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 29
20:50:19 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:19 nrm/gen  InvalidateCurrent: invalidated server 'Download25 AVAST server' from 'main'
20:50:19 nrm/gen  SelectCurrent: selected server 'Download27 AVAST server' from 'main'
20:50:19 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 30
20:50:21 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:21 nrm/gen  InvalidateCurrent: invalidated server 'Download27 AVAST server' from 'main'
20:50:21 nrm/gen  SelectCurrent: selected server 'Download16 AVAST server' from 'main'
20:50:21 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 31
20:50:23 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:23 nrm/gen  InvalidateCurrent: invalidated server 'Download16 AVAST server' from 'main'
20:50:23 nrm/gen  SelectCurrent: selected server 'Secondary ASW server' from 'main'
20:50:23 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 32
20:50:25 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:25 nrm/gen  InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
20:50:25 nrm/gen  SelectCurrent: selected server 'Download19 AVAST server' from 'main'
20:50:25 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 33
20:50:27 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:27 nrm/gen  InvalidateCurrent: invalidated server 'Download19 AVAST server' from 'main'
20:50:27 min/gen  SelectCurrent: unable to find any suitable server in 'main'
20:50:27 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 34
20:50:27 min/int  tried 34 servers to get file 'servers.def', but failed (0x20000004)
20:50:27 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03796\onefile, servers.def, error: 0x20000004
20:50:27 min/pkg  Tried to download servers.def but failed with error 0x20000004.
20:50:27 min/gen  Err:Cannot connect to download19.avast.com (unknown:80).
20:50:27 nrm/pkg  Transferred files: 0
20:50:27 nrm/pkg  Transferred bytes: 0
20:50:27 nrm/pkg  Transfer time: 0 ms
20:50:27 vrb/fil  NeedReboot=false
20:50:27 min/gen  Return code: 0x20000004 [Cannot connect to download19.avast.com (unknown:80).]
20:50:27 min/gen  Stopped: 22.11.2005, 20:50:27

Offline Lisandro

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Re: problems with auto-updates v731
« Reply #38 on: November 23, 2005, 11:45:04 AM »
Can you connect to Internet and browse?
Seems that some of the errors refers to Winsock problems..., not related to avast.
Are you using an account with administration rights? Or, on contrary, a limited user account?

Btw, you can download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.
« Last Edit: November 23, 2005, 11:56:12 AM by Tech »
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Offline alanrf

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Re: problems with auto-updates v731
« Reply #39 on: November 23, 2005, 11:53:56 AM »
Tech,

it would seem to me that since attfuzz has reported here ... it would suggest that internet connectivity via browser exists (since I know of no other way to report in this forum).

Offline Lisandro

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Re: problems with auto-updates v731
« Reply #40 on: November 23, 2005, 11:58:56 AM »
It would seem to me that since attfuzz has reported here ... it would suggest that internet connectivity via browser exists (since I know of no other way to report in this forum).
Sorry. My stupidity...
Anyway, there is always the possibility of being using a second computer  ;D
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Offline alanrf

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Re: problems with auto-updates v731
« Reply #41 on: November 23, 2005, 12:34:57 PM »
Tech,

your point about WinSock may be valid, but I note that the log posted by attfuzz suggests that a valid servers.def file was on the machine with 34 servers in it (which is the count in my file too). 

Note that the log also reported a failure to try to re-download the servers.def file as well.  It seems this user cannot connect to download19.avast.com - which I can connect to without problems.

Offline JimTheMuso

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Re: problems with auto-updates v731
« Reply #42 on: November 23, 2005, 09:42:43 PM »
As you will see from my posts in this thread and others I have had these (and more) problems myself. This has solved the problems for me on both my laptop and my desktop computers:

Download and run the Alwil uninstaller to uninstall Avast. (Better than the Control Panel one).
Reboot into SAFE MODE.
Reinstall Avast and then reboot normally.

This has solved my problems OK - inluding the error "Not enough user rights to continue." A few folks on here have insisted that I did not install originally with Admin rights - even though I am positive that I did - and that is why I got the user rights error. Anyway, I don't know what caused the problems but what I did above certainly solved them for me.

Offline attfuzz

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Re: problems with auto-updates v731
« Reply #43 on: November 24, 2005, 04:17:50 PM »
Well, the post was from the PC that is having the update problems. It's running Windows XP x64, 3200 AMD, 2G RAM, X700 ATI, and using the on-board audio and Gigabit NIC. Internet and everything else is working fine, including online gaming. That was just a small portion of the setup log file. I can post a larger one if that is alright. When going through the update process through the system tray icon on both the defs and the program, neither one work, get some type of timeout error or something. I guess if all else fails, I'll try Jim's solution with the uninstall and then install in Safe Mode. But I thought in an earlier post, that that was just a temporary fix.

Offline Lisandro

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Re: problems with auto-updates v731
« Reply #44 on: November 24, 2005, 05:12:18 PM »
In fact, seems that we have an auto-update problem...
http://forum.avast.com/index.php?topic=17578.0
Other users are experiencing the same.
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