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avast problem
« on: August 15, 2015, 01:59:21 PM »
Hi guys! I have some problems with my Avast. I've downloaded Avast Free 2015.10.3.2225 and the setup went well,but then it says that I'm not protected. If I click Start now or Resolve all,nothing happens. I also tried with bitdefender  kaspersky,to see where is the problem,and the same thing happens,service stopped can't enable  .....i run surface scan it says windows resource protection found corrupt files was unable to fix..

logs:-

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Offline essexboy

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Re: avast problem
« Reply #1 on: August 15, 2015, 02:03:09 PM »
Sounds like it may be malware blocking the system

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select  additions at the bottom
  • Press Scan button.

  • It will produce a log called FRST.txt in the same directory the tool is run from. 
  • Please attach both logs generated.
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Re: avast problem
« Reply #2 on: August 15, 2015, 02:22:14 PM »
Files:-

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Offline essexboy

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Re: avast problem
« Reply #3 on: August 15, 2015, 02:36:20 PM »
OK several different problems are apparent here so we will take them in baby steps

First run chkdsk from properties of drive http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html
you want to fix all errors found

THEN

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM\...\Run: [InstallerLauncher] => "C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-41 (the data entry has 36 more characters).
2015-08-15 14:53 - 2015-08-15 14:53 - 00000000 ____D C:\Users\razor\AppData\Roaming\IsolatedStorage
2015-08-15 14:53 - 2015-08-15 14:53 - 00000000 ____D C:\Users\razor\AppData\Local\FileViewPro
2015-08-15 14:53 - 2015-08-15 14:53 - 00000000 ____D C:\ProgramData\IsolatedStorage
2015-08-15 14:52 - 2015-08-15 14:52 - 00000000 ____D C:\Spacekace
2015-07-31 20:17 - 2015-07-12 21:42 - 00000000 ____D C:\ProgramData\boost_interprocess
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that


Then try to install the AV if that fails let me know
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Re: avast problem
« Reply #4 on: August 15, 2015, 03:25:16 PM »
file:-

problem not solved same thing.....help

i installed avast then restart...no avast icon in taskar....avast not starting
« Last Edit: August 15, 2015, 04:33:11 PM by agent47_bloodmoney »
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Offline essexboy

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Re: avast problem
« Reply #5 on: August 15, 2015, 04:57:19 PM »
Is there any indicator as to why the service does not start ?

Download Windows All In One Repair from  Tweaking.com to your desktop
Install the programme

Reboot to safe mode with networking
Run Windows All In One
Select Step 2
Select open Pre-repairs scan then click scan
Let that complete
Save the results to a text file on your desktop



Next select Step 5 and back up the registry



Open the Repairs tab



Select the following repair numbers :

1,2,3,4,5,10, 21, 26, 27

Set the system to reboot on completion
The press Start Repairs
 

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Re: avast problem
« Reply #6 on: August 15, 2015, 05:09:26 PM »
no man there is no indicator..no bsod...

now i cant even uninstall avast from windows and avast clear....not in safe mod...
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Offline essexboy

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Re: avast problem
« Reply #7 on: August 15, 2015, 05:12:02 PM »
OK run windows all in one and we will revisit that once it has completed
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Re: avast problem
« Reply #8 on: August 15, 2015, 05:42:40 PM »
done with repairing....and now what to do...
« Last Edit: August 15, 2015, 05:53:33 PM by agent47_bloodmoney »
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Offline essexboy

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Re: avast problem
« Reply #9 on: August 15, 2015, 06:36:09 PM »
OK now run a fresh FRST and I will uninstall Avast for you (unless it is now working)
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