Essexboy, want to thank you for your excellent help. Still cannot get refund from Avast, but did get all the correct forms filed. The phone support team could use a few pointers from you and the team here though as you have been first class. Sorry to say though the horrible treatment from phone support has pushed me away from ever wanting to do business with the company. I was very happy with the free Avast, but not being as skilled on all things computer related, I would guess I am not the first to run into this, and won't be the last. For those that do know their way around a computer better than I, I am sure they are able to understand the "click here to upgrade" add's, but we as the novice do not. And once they got our $ it seems they are not anxious to return it. Another negative.
Suggestions, make the on hold time 5 minutes or less. No one has 20-30 60 minutes to waste on hold, and then be hung up on by a rude customer service rep (yes, I was very angry after that amount of time on hold, but if you pull the recorded conversation I was calm and civil until the person would not stop talking over me and then raised my voice. She refused to give me a manager to try and resolve this and then hung up on me. We as paying customers should be given at least some respect on the phone, and you all here did a wonderful job. But with our money gone, there is not much being done by the "power that be" to right the wrong and make us feel any confidence in doing business with such tactics. There are enough real scams going on the internet for us all to be wary of, and then to be treated as we were (not by you, you deserve some say in how to treat customers with problems. You were excellent) and then NOT promptly refund our $ will leave a bad taste in anyones mouth.
Thanks again, and sorry you could not have been where I turned first.