Author Topic: Computer intermittently freezing  (Read 13358 times)

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Offline alicia.rose

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Computer intermittently freezing
« on: August 17, 2015, 03:51:56 AM »
I am using XP SP3 with Firefox browser.

Since installing Avast Antivirus version 2015.10.3.2225 on my computer it has been intermittently freezing. It suddenly stops responding, the screen is frozen, the cursor won't move and the only option is to shut it down by pressing continuously on the power button.

I uninstalled it today and attempted to reinstall what I had before, which I didn't have any problems with: version 2015.10.2.2218. I used the download link here for it, but version 2015.10.3.2225 has been installed instead?

Would you kindly give me a link for version 2015.10.2.2218. I want to use that until hopefully the issue gets rectified.....I see that some other XP SP3 users have had it too.

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline alicia.rose

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Re: Computer intermittently freezing
« Reply #2 on: August 17, 2015, 01:32:38 PM »
Thank you very much for your help.

I assume Avast Antivirus developers either read all the issues that are reported here or get notified of them so that they can work on them?

Would you also give me a link for the version inbetween 2015.10.2.2218 and 2015.10.3.2225 please, I haven't tried that one before.

Offline Asyn

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Re: Computer intermittently freezing
« Reply #3 on: August 17, 2015, 01:41:13 PM »
1. Thank you very much for your help.
2. I assume Avast Antivirus developers either read all the issues that are reported here or get notified of them so that they can work on them?
3. Would you also give me a link for the version inbetween 2015.10.2.2218 and 2015.10.3.2225 please, I haven't tried that one before.
1. You're welcome.
2. Well, let's hope so... ;)
3. Sorry, I only got links for build 2218.
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline alicia.rose

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Re: Computer intermittently freezing
« Reply #4 on: August 17, 2015, 01:55:38 PM »
Ok Asyn...  :)

You're always a great help.

Offline Asyn

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Re: Computer intermittently freezing
« Reply #5 on: August 17, 2015, 01:57:33 PM »
Glad I could help Alicia. :)
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline arigamor

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Re: Computer intermittently freezing
« Reply #6 on: August 17, 2015, 09:51:50 PM »
Same problem here. Internet Security with paid license. Program version 10.3.2225, virus db 150817-1, installed in Windows Vista SP2 and Windows 7 SP1. There is not any event log entry, just freezes everything and have to hard reset the machine.
Do you think that link would be useful for my case?
Why doesnt AVAST test their software before release it to users?
I had to uninstall the antivirus to go online and get here without get frozen before I can post my problem.
« Last Edit: August 17, 2015, 09:58:24 PM by arigamor »
Toshiba Qosmio, 4GB RAM, Intel Core2, Vista Home Premium, IE9 and Opera, Avast IS licensed

Offline essexboy

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Re: Computer intermittently freezing
« Reply #7 on: August 17, 2015, 09:58:28 PM »
I think you will find it is related to the Firefox browser interaction.

Offline moznewbie

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Re: Computer intermittently freezing
« Reply #8 on: August 17, 2015, 10:21:14 PM »
I think you will find it is related to the Firefox browser interaction.
You could be right but I uninstalled Firefox 39.0, went back to 37, then went back to an earlier version, and still had freezing issues. If it's a compatibility issue it isn't because Firefox made a change at the same time as Avast.

Offline arigamor

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Re: Computer intermittently freezing
« Reply #9 on: August 18, 2015, 01:07:10 AM »
Uhmm I dont' have FireFox installed, but IE 9 - 11 and Opera. And both PCs got frozen. Uninstalled Avast IS and everything is working without any trouble. The problem is that the PCs havent any antivirus. If Avast doesnt solve this quickly I will have to buy another antivirus.
Toshiba Qosmio, 4GB RAM, Intel Core2, Vista Home Premium, IE9 and Opera, Avast IS licensed

Offline moznewbie

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Re: Computer intermittently freezing
« Reply #10 on: August 18, 2015, 02:15:57 AM »
Uhmm I dont' have FireFox installed, but IE 9 - 11 and Opera. And both PCs got frozen. Uninstalled Avast IS and everything is working without any trouble. The problem is that the PCs havent any antivirus. If Avast doesnt solve this quickly I will have to buy another antivirus.
There's a link to 2218 a few posts before this and that should be fine. I'm using 2215 and that's definitely ok. There should be a link for 2215 somewhere on this forum. If it's hard to find you can also get it from FileHippo.

Offline alicia.rose

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Re: Computer intermittently freezing
« Reply #11 on: August 18, 2015, 03:48:40 AM »
Uhmm I dont' have FireFox installed, but IE 9 - 11 and Opera. And both PCs got frozen. Uninstalled Avast IS and everything is working without any trouble. The problem is that the PCs havent any antivirus. If Avast doesnt solve this quickly I will have to buy another antivirus.
There's a link to 2218 a few posts before this and that should be fine. I'm using 2215 and that's definitely ok. There should be a link for 2215 somewhere on this forum. If it's hard to find you can also get it from FileHippo.

You probably didn't see.....I mentioned earlier that I used a link on this forum that was definitely for 2218, but 2225 was installed instead?

The link Asyn provided is the one that I shall now use. Thanks for the FileHippo tip.

** Just seen useful information under: 'Just a collection.All versions of avast.' topic
« Last Edit: August 18, 2015, 04:00:04 AM by alicia.rose »

Offline bender01

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Re: Computer intermittently freezing
« Reply #12 on: August 18, 2015, 10:58:23 AM »
The freezing issue started with 2223 so get a previous version (2218 or less).

Don't get it from FileHippo because it will give you the latest version even if it says it's a previous one. Get it from oldapps.com.

Offline skinnypops

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Re: Computer intermittently freezing
« Reply #13 on: August 18, 2015, 12:57:42 PM »
just to add to list, same freezing issues here. see signature for system details. only 2 basic shields +
home network scan.

skinnypops
new HP , amd a10-8700p quad core @ 1.8 gig radeon r6 graphics ,dedicated radeon r8 2gb graphics card, 8 gig ddr3-1600 memory, 1 tb hdd, win 10x64 home 1607 build 14393.1066, avast free 17.3.2291,  windows firewall, mbae free, mbam free, open dns, cryptoprevent, mcshield, paragon bu & recovery 2015,system explorer

Offline alicia.rose

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Re: Computer intermittently freezing
« Reply #14 on: August 18, 2015, 01:21:30 PM »
Thanks for that information 'bender01'.

Thanks for adding to list 'skinnypops' and to all other contributors.
« Last Edit: August 18, 2015, 01:29:07 PM by alicia.rose »