I can not cancel Autorenewal option

[ferhoba]

Hi. I would like to cancel Autorenewal option. I have tried to do that several times following  an options from mail warning about auto renewal, but it was unsuccessful. Please, can someone help me about this.

Best regards

[schmidthouse]

You didn't mention what exactly you have tried so here are some options.

Find My Order> Cancel Auto Renewal

https://www.avast.com/find-order

AND

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle


Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle

[ferhoba]

Well, 7 days before automatic renewal I 've receive mail with following text, quot: Thank you for trusting Avast to protect your computer and your online activity. To cancel Automatic-Renewals, just visit avast.com/find-order, sign in, and cancel this feature. So I followed the link, type in ORDER ID given in mail and password. But I was redirected to page where it stand that my Order ID or password was incorrect. And I am 100% sure I typed in correct Order ID and password. Is there any other way to cancel order?

[schmidthouse]

Contact Avast support: 
 https://support.avast.com > You could Submit a Support Ticket and explain in detail your issue.