Author Topic: Avast Free Antivirus cause Skype offline installer fail to install  (Read 2428 times)

0 Members and 1 Guest are viewing this topic.

Offline Chris_Hsu

  • Newbie
  • *
  • Posts: 5
Here is my environment:

OS: Windows XP - SP3
Avast! Free Antivirus 10.3.2225 (Active 3 shields: File System, Mail, Web)
COMODO Firewall 8.2.0.4674
Skype offline installer: version 7.8.0.102, download form http://www.skype.com/go/getskype-full

Installation log of Skype (part of the log):
msiInstaller: Extracting skype.msi from resource..
msiInstaller: GetCommonAppDataPath: C:\Documents and Settings\All Users\Application Data\
msiInstaller: MsiFullPath = C:\Documents and Settings\All Users\Application Data\Skype\{6A0549A9-1B96-498C-ACBC-3943001FEB19}\
msiInstaller: ExtractFileFromResource: Started..
msiInstaller: ExtractFileFromResource: Finished..
msiInstaller: Verifying the package..
msiInstaller: GetProductProperty started..
msiInstaller: MsiOpenDatabase failed. ErrorCode = 110
msiInstaller: GetProductProperty =
msiInstaller: Verifying the package: Package product code is not correct ( vs {6A0549A9-1B96-498C-ACBC-3943001FEB19})
msiInstaller: GetProductProperty started..
msiInstaller: MsiOpenDatabase failed. ErrorCode = 110
msiInstaller: GetProductProperty =
msiInstaller: Verifying the package: Package version is not correct ( vs 7.8.0.102)
msiInstaller: QueryUninstallNeeded called
msiInstaller: QueryUninstallNeeded NewVersion=, NewVersion64=0, InstalledVersion=1970359196713062
msiInstaller: QueryUninstallNeeded done
msiInstaller: Verifying the package: QueryUninstallNeeded returned false
msiInstaller: DBG: CheckSignerW Filename=C:\Documents and Settings\All Users\Application Data\Skype\{6A0549A9-1B96-498C-ACBC-3943001FEB19}\Skype.msi SignerName=Skype Technologies SA
msiInstaller: DBG: GetCertData2 check1
msiInstaller: DBG: GetCertData2 check2
msiInstaller: DBG: GetCertData2 check3
msiInstaller: DBG: WinVerifyTrust Result=0
msiInstaller: DBG: WinVerifyTrust ok
msiInstaller: DBG: CryptQueryObject ok
msiInstaller: DBG: CryptMsgGetParam ok
msiInstaller: DBG: GetProgAndPublisherInfo ok
msiInstaller: DBG: ProgPublisherInfo.SignerName=Skype Software Sarl
msiInstaller: DBG: CheckSignerW Result=0
msiInstaller: DBG: CheckSignerW Filename=C:\Documents and Settings\All Users\Application Data\Skype\{6A0549A9-1B96-498C-ACBC-3943001FEB19}\Skype.msi SignerName=Skype Software Sarl
msiInstaller: DBG: GetCertData2 check1
msiInstaller: DBG: GetCertData2 check2
msiInstaller: DBG: GetCertData2 check3
msiInstaller: DBG: WinVerifyTrust Result=0
msiInstaller: DBG: WinVerifyTrust ok
msiInstaller: DBG: CryptQueryObject ok
msiInstaller: DBG: CryptMsgGetParam ok
msiInstaller: DBG: GetProgAndPublisherInfo ok
msiInstaller: DBG: ProgPublisherInfo.SignerName=Skype Software Sarl
msiInstaller: DBG: CheckSignerW Result=1
msiInstaller: Cannot verify package: 0
msiInstaller: VerifyMsiFile failed. Exiting..
msiInstaller: ExitCode set to 50004
msiInstaller: InstallStatus set to isFailed
msiInstaller: regSetInteger: SOFTWARE\Skype\Phone\UI\InstallExitCode - ok

When I disable all the 3 shield of Avast Free Antivirus, the install progress will be just fine.
Please help to solve this issue. Thanks for your help.