Avast! Free Has Messsed Up My Computer

[essexboy]

OK lets have a look

Could you let me know what the exact problems are that you are experiencing

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  
• Select  additions at the bottom
• Press Scan button.
  
  
• It will produce a log called FRST.txt in the same directory the tool is run from. 
  
• Please attach both logs generated.

[REDACTED]

OK lets have a look

Could you let me know what the exact problems are that you are experiencing

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  
• Select  additions at the bottom
• Press Scan button.
  
  
• It will produce a log called FRST.txt in the same directory the tool is run from. 
  
• Please attach both logs generated.

   I should tell you that I am still using Windows XP. Could this be causing a problem? 

[essexboy]

Nope

[REDACTED]

 Okay, great!

    To answer your question, what problems am I experiencing, can you scroll back and  read my first post?  That is a basic summary, beginning with when I contacted Time Warner, due to Avast telling me that I have a problem with my Network, then TW telling me that I need to get rid of Avast and they sent me a link that took me to McAfee for a free download, because nothing but McAfee anti virus is compatible with them. Since my PC is only a 32 bit, and I have to use Internet Explorer to download McAfee, and since I have a 32 bit PC, I was unable to download anything beyond the Internet Explorer 6 that came with my PC. I use Mozzilla Firefox or DuckDuckGo as my browsers, so as soon as Time Warner discovered this, they basically said I am out of luck.

[essexboy]

OK they are talking out of that area where the sun does not shine

Network is totally blind as far as antivirus etc are concerned

[schmidthouse]

OK they are talking out of that area where the sun does not shine

Nicely put, are you sure you're not a politician/

[REDACTED]

OK they are talking out of that area where the sun does not shine

Network is totally blind as far as antivirus etc are concerned

 Yes, I got the same impression. It was very frustrating when I had to tell the technician that I cannot download Internet Explorer 7 or higher, due to having only a 32 bit PC, and that without that I can't download the link they sent to me of McAfee free.  I had to repeat that several times and when it finally sunk in he just said, without the download you are out of luck.   

  What started the problem I am having now with my Avast is, after I followed their instructions and removed Avast from my PC and all that, and after I discovered that I cannot download IE 7 or higher, I immediately went to Avast to download and reinstall it. When I did this, THIS is when the problems  began, and from corresponding with you and the others helping me here, I have to remove all the left over stuff from my original installation that was lerft behind when I uninstalled it--and this is what you are trying to help me with. Is this correct? 

[essexboy]

Yep that's it, remove all residue and start again

[REDACTED]

 Okay, great thanks. 

 Can we go back to where you were asking me to download the Farbar Recovery Tool?

[essexboy]

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  
• Select  additions at the bottom
• Press Scan button.
  
  
• It will produce a log called FRST.txt in the same directory the tool is run from. 
  
• Please attach both logs generated.

[REDACTED]

Thanks!  Here are the results of the Farbar Scan:

 

[REDACTED]

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  
• Select  additions at the bottom
• Press Scan button.
  
  
• It will produce a log called FRST.txt in the same directory the tool is run from. 
  
• Please attach both logs generated.

 This is the first of the two pages that came up:

[DavidR]

There may now be some delay time zone differences - it is almost 11:40 PM and essexboy is likely to be in bed now - he should be back online again tomorrow.

[REDACTED]

There may now be some delay time zone differences - it is almost 11:40 PM and essexboy is likely to be in bed now - he should be back online again tomorrow.

 Hi DavidR,

   Thanks ever so much for letting me know.  I'll check back tomorrow. 

Have a good rest of the day.

 

[essexboy]

First you must install SP3

https://www.microsoft.com/en-us/download/details.aspx?id=24


OK this fix must be run from safe mode with networking

Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software)
AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found
Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=
Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -  No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software
2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe
2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr
2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software
2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

• Run the uninstall tool and accept the reboot to safe mode
• Once complete reboot your system
• Reinstall Avast

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