Author Topic: Avast! Free Has Messsed Up My Computer  (Read 45298 times)

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Re: Avast! Free Has Messsed Up My Computer
« Reply #45 on: August 20, 2015, 08:14:16 PM »
 Ok! Success! SP3 is downloaded onto my PC!! Thank you, essexboy!

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Re: Avast! Free Has Messsed Up My Computer
« Reply #46 on: August 20, 2015, 08:16:50 PM »
 Thanks to you and essexboy for letting me know.

Offline essexboy

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Re: Avast! Free Has Messsed Up My Computer
« Reply #47 on: August 20, 2015, 08:23:17 PM »
OK install SP 3 (and IE 8 :)  )

Then run the FRST fix from safe mode

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Re: Avast! Free Has Messsed Up My Computer
« Reply #48 on: August 20, 2015, 08:25:49 PM »
 Woops! My error! Windows is doing updates of whatever it is that I have done here. It's only at 7%.

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Re: Avast! Free Has Messsed Up My Computer
« Reply #49 on: August 21, 2015, 02:39:17 AM »
First you must install SP3

https://www.microsoft.com/en-us/download/details.aspx?id=24


OK this fix must be run from safe mode with networking

Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software)
AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found
Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=
Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -  No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software
2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe
2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr
2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software
2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

Well...now I have *REALLY* screwed things up.  I came back here to see what to do next and I discovered that I forgot to download the SP3 link you sent me while in Safe Mode, and downloaded it in the regular mode.   

Does this mean I just messed everything up?   

Offline schmidthouse

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Re: Avast! Free Has Messsed Up My Computer
« Reply #50 on: August 21, 2015, 02:46:13 AM »
I would imagine/assume given the time zone differences, in Europe that Essexboy is now off line.
He will be back in the AM. :)

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Re: Avast! Free Has Messsed Up My Computer
« Reply #51 on: August 21, 2015, 01:54:44 PM »
Nope SP3 needs to be installed in normal mode, it is just the FRST fix that needs to be run in safe mode

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Re: Avast! Free Has Messsed Up My Computer
« Reply #52 on: August 21, 2015, 04:33:22 PM »
 Whew! Thank you!  I thought I blew it, big time.  I thought that I did download the XP Service pack,(SP3) which includes Internet Explorer because it took a few hours for everything to be downloaded onto my computer, and I now have IE 8. I clicked on this link that you sent:  https://www.microsoft.com/en-us/download/details.aspx?id=24  and downloaded the contents.

I have been able to follow all your instructions and I believe I've completed everything except downloading SP3, and I just re-read your instructions above where you asked me if I know how to get there. Unfortunately, I don't.  :(    Would you be able to direct me to that link?   Also, I want to tell you how much I deeply appreciate you taking all the time you have, to help me with this.  I am grateful for all of your help!  Thank you ever so much!
« Last Edit: August 21, 2015, 04:41:15 PM by Steve197 »

Offline essexboy

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Re: Avast! Free Has Messsed Up My Computer
« Reply #53 on: August 21, 2015, 04:39:45 PM »
https://www.microsoft.com/en-us/download/details.aspx?id=24
Click download  screenshot 1

Select proceed and click next

Click no thanks and continue

Download the SP

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Re: Avast! Free Has Messsed Up My Computer
« Reply #54 on: August 21, 2015, 04:42:39 PM »
 Good morning, exxexboy!     

  I think that I did download the XP Service pack,(SP3) which includes Internet Explorer because it took a few hours for everything to be downloaded onto my computer, and I now have IE 8. I clicked on this link that you sent:  https://www.microsoft.com/en-us/download/details.aspx?id=24  and downloaded the contents.

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Re: Avast! Free Has Messsed Up My Computer
« Reply #55 on: August 21, 2015, 04:57:00 PM »
OK so SP3 is installed ?  If so reboot to safe mode and run the FRST fix

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Re: Avast! Free Has Messsed Up My Computer
« Reply #56 on: August 21, 2015, 05:04:32 PM »

 Okay, thanks, yes. SP3 is installed : )  I need to scroll back and follow your instructions, I think, on how to find the FRST fix?

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Re: Avast! Free Has Messsed Up My Computer
« Reply #57 on: August 21, 2015, 05:13:09 PM »

OK this fix must be run from safe mode with networking

Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software)
AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found
Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=
Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -  No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software
2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe
2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr
2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software
2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

REDACTED

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Re: Avast! Free Has Messsed Up My Computer
« Reply #58 on: August 21, 2015, 06:04:03 PM »
Thanks, essexboy.   I am very nervous about this next part. 

  Will I be able to post the log you asked me to post here in the forum that is generated, after running the FRST, while in Safe Mode?  Or do I have to reboot back to normal mode, sign in, then post it? 

Offline essexboy

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Re: Avast! Free Has Messsed Up My Computer
« Reply #59 on: August 21, 2015, 06:36:46 PM »
No need FRST will reboot to normal mode once it has finished and then show the log