Author Topic: reregister  (Read 5357 times)

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Offline JAL

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reregister
« on: October 19, 2006, 04:08:15 AM »
I am trying to re register in order to continue to receive updates.  I follow the directions and have used two different email address's.  I have not received a registration key and have been doing this for several days.
Can anybody help or do I need to call in a grand child(would really make me feel stupid).
Thank you,
JAL

Offline oldman

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Re: reregister
« Reply #1 on: October 19, 2006, 06:23:53 AM »
Sometimes a spam filter/blocker used by your IPS will stop you from recieving the e-mail with your new key.

Have a look at this

http://avast.com/i_kat_207.php?lang=ENG

Offline JAL

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Re: reregister
« Reply #2 on: October 19, 2006, 04:46:07 PM »
ISP does not have one, I do not have one. 
Thanks for the reply.
JAL

Offline Lisandro

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Re: reregister
« Reply #3 on: October 19, 2006, 09:09:59 PM »
Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG

See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/i_was_successfully_r.html

If you do not succeed, please send a mail to support (at) avast.com with a link to this thread.
Maybe they could see what is happening with your particular email address.
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Offline JAL

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Re: reregister
« Reply #4 on: October 20, 2006, 06:36:59 AM »
Tech, thank you.  I have done everything you mentioned but I do not get a return email.  I have used my normal email address and my gmail address neither of which seem to work.
Thanks again.  I will now try your last suggestion.
JAL

Offline Lisandro

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Re: reregister
« Reply #5 on: October 20, 2006, 04:59:46 PM »
Well, I need help from Alwil here.
Can you check if into the spam folder of gmail there is a message of Alwil Software sending you the key?
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Offline JAL

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Re: reregister
« Reply #6 on: October 21, 2006, 06:19:29 AM »
Tech, while it is possible that it was sent to gmail, there is nothing in the spam folder as I empty that almost daily.  I do a very quick skim prior to removal. Most of it is for the tiny blue pill.
Could it be that since my reg. will not expire till 11/01/06 that a key will not be sent till then.
Thanks,
JAL

Offline Lisandro

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Re: reregister
« Reply #7 on: October 21, 2006, 06:42:23 AM »
Could it be that since my reg. will not expire till 11/01/06 that a key will not be sent till then.
No, I think not.
Which option of registration are you using?
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Offline JAL

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Re: reregister
« Reply #8 on: October 21, 2006, 05:52:58 PM »
I have tried two of the three options.  The first try was the one for an expired registration key and then I tried the one for a new user.  I really feel that I am doing something wrong but I do not know how to track it down. I am now going to try to send the expiration of key through my gmail account and see what happens.  If that does not work I will then try as a new registration.
Thanks for all your effort , I really appreciate it.
JAL

Offline JAL

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Re: reregister
« Reply #9 on: October 21, 2006, 06:39:45 PM »
Tech, thank you for all your help.  The key just came through on my gmail account. 
JAL

Offline Lisandro

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Re: reregister
« Reply #10 on: October 21, 2006, 11:19:55 PM »
Tech, thank you for all your help.  The key just came through on my gmail account. 
JAL
Glad we finally succeed...
I hope you enjoy your avast experience  ;)
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