Author Topic: Scan logs from assist in cleaning malware  (Read 1099 times)

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Scan logs from assist in cleaning malware
« on: August 24, 2015, 02:27:15 PM »
I hope that I posted my logs on right place. Please respond.

Offline essexboy

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Re: Scan logs from assist in cleaning malware
« Reply #1 on: August 24, 2015, 03:33:24 PM »
What problems are you experiencing ?

Re-install Chrome
Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.
1. If you have bookmarks, let's save them by exporting them - Export Bookmarks
2. Then I need you to go Google Sync and sign into your account
3. Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"
4. Now we need to uninstall chrome. Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
6. Import your bookmarks back into Chrome
7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.