Author Topic: Avast Pro Antivirus prevented my Windows 7 backup from working.  (Read 990 times)

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Offline Tower2full

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Dear All,

My Win7 scheduled backup to external drive was working reliably until I upgraded from the free Avast Antivirus to the Pro.
Tried stopping other services and software, turning off Avast shields etc (although never had to before), backup just kept falling over at system image stage.
After I uninstalled Avast the backup worked again just fine.
Anyone else here had this problem?

As a Barclays customer, I've subsequently decided to go with a free Kaspersky licence, although I still have an Avast licence.

But how do I get a refund and ensure I have no subscription to Avast ?  The billing support won't recognise my account.