Unable To Login In The Program

[REDACTED]

I can log in fine online, but when I try to do it on the desktop program, it tells me " We are sorry, but we could not connect your device to your account. "  and "Unsuccessful login".

I have my subscription active, and my license shows my name and everything.   Any help to log in/ add the device to my list?

[Asyn]

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?

[Eddy]

A lot of people have reported the same problem for quiet a while.
It happened a lot when avast was working on the user account website.
Seems that avast still hasn't solved the problem completely.

Have you tried it several time spread out over the day ?
Have you tried it on different days ?

[REDACTED]

Hi, i can log in and regist my Avast Free Antivirus. I have Windows XP and program show me this message:

The online content is unavaliable
Please, check your internet connection and try again.

I'm connecting with my WiFi with a TP Link connector.

Can be this a problem?

Thanks!

[REDACTED]

Sorry for the late reply.  I am using Internet Security Avast, version 12.3.2280,  on a 64-Bit Windows 7 machine.  I also have Malwarebytes (free) on this computer.  I have The same Avast license and Malwarebytes on 2 other computers, where everything worked fine.  One is Windows 8.1 and the other is 10. 

I thought Avast would have fixed this by now, but has anyone else found a way to log in via the program?

Edit:  I have been trying about 4-5 times per week since I got the computer.

[Asyn]

Any help to log in/ add the device to my list?

See: https://www.avast.com/faq.php?article=AVKB170

[REDACTED]

See: https://www.avast.com/faq.php?article=AVKB170
[/quote]

This is a great guide, however when I click "login" after entering my credentials, it tells me it was an "Unsuccessful Login"  and won't continue.  I am logged in on 2 other devices ( I have a 3 device license) and can log in online as well.

[Asyn]

Repair Avast and try again:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

[REDACTED]

Repair Avast and try again:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

No luck

[Asyn]

Contact support: https://support.avast.com/support/tickets/new