New Virus/Malware?

[REDACTED]

I have starting having a ton of pop up ads in my browser.  I have run my virus scan and it is not detecting anything.  What is my next step??

Tara

[Pondus]

follow instructions here  https://forum.avast.com/index.php?topic=53253.0
attach Malwarebytes and Farbar Recovery Scan Tool logs ... 3 logs total

see below the box you write in ... Attachments and other options


When done a malware expert will assist you

[REDACTED]

Okay, followed the instructions and here are my logs.

[essexboy]

Which browser are the popups appearing in ?

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
HKU\S-1-5-18\...\RunOnce: [SpUninstallDeleteDir] => rmdir /s /q "\SearchProtect"
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://search.coupons.com/
Toolbar: HKU\S-1-5-21-402461067-2502473874-2355496909-1001 -> No Name - {0123B506-0AD9-43AA-B0CF-916C122AD4C5} -  No File
FF Extension: ArcadeSafari - C:\Users\Erickson\AppData\Roaming\Mozilla\Firefox\Profiles\8v8hcvr0.default-1430016440948\Extensions\{0E64F71A-6B21-4324-A5D9-69231DE8C20C}.xpi [2015-08-29]
C:\Users\Erickson\jobq.dat
C:\Users\Erickson\AppData\Local\Temp\_MEI43202
C:\Program Files (x86)\mystarttb
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Scan.
  
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[Cx].txt as well.
  

[REDACTED]

It is happening in Firefox.  Adds pop up in my current tab, other tabs open, and windows open that say Crackle.com.

I've attached the two logs.

[essexboy]

If the popup ads are still appearing could you start Firefox in safe mode and see if the ads stop https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

[REDACTED]

Thank you!  It seems like they have gone away.  I haven't had any pop up today!!    Thank you for all your help!! 

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove tools

Download and run Delfix
Select the options as shown



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select  Remove Java Runtime.  Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave: