Hi Thanks for all the responses .
I dont want to load the new version because I strongly suspect the same thing will happen.
I have used the remove utility and loaded the new version about 6 times and the web shield will not activate when I do that
This is the first time it has worked and its because I loaded the old version - so my guess is there is something wrong with that new version and my computer .
I dont have any 'license code' with 2218 - what do I need to do to get a license code ??
mike