Author Topic: cannot update windows  (Read 11948 times)

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cannot update windows
« on: September 02, 2015, 03:30:54 AM »
I was having a few problems with my laptop so I recently clean and completed reinstalled windows. Some problems still persist so I wanted to upgrade to windows 8.1. However, when the laptop installs windows and restarts it always freezes at 82% and shuts down automatically. When I turn the laptop back on I get the following message: 0xC1900101 - 0x20003

Please help!  :'(

Offline mchain

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Re: cannot update windows
« Reply #1 on: September 02, 2015, 07:03:55 AM »
Hi singh21,

There's a bit of missing information here:
  • Make/model of your laptop
  • How you installed the fresh copy of Windows 8
  • Are all security updates in place and successfully installed for Windows 8?
  • What video drivers are you using?
  • What wireless driver and/or NIC (wired) card driver?
If you are already having issues with the clean install of Windows 8 before you upgrade, then these issues are likely to be carried over to 8.1 and are not going to be fixed by upgrading.

Anything reported as incompatible with Windows 8.1?  http://windows.microsoft.com/en-us/windows-8/upgrade-assistant-download-online-faq

What issues do you now have with Windows 8?
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Re: cannot update windows
« Reply #2 on: September 02, 2015, 07:52:24 PM »
laptop is HP ENVY dv7. I did a complete clean of the drive and reinstalled windows 8. prior to that I had windows 8.1. Now I am just trying to get my laptop, which has been restored to factory settings, to windows 8.1

Online CraigB

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Re: cannot update windows
« Reply #3 on: September 02, 2015, 07:55:46 PM »
Why not just download Win10 direct from Microsoft and skip the 8.1 update.

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Re: cannot update windows
« Reply #4 on: September 02, 2015, 08:02:52 PM »
I dont want to pay for the update. Is the update to win10 free?

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Re: cannot update windows
« Reply #5 on: September 02, 2015, 08:16:21 PM »
If you have a legitimate copy of Windows it is free http://www.microsoft.com/en-us/software-download/windows10

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Re: cannot update windows
« Reply #6 on: September 03, 2015, 02:58:16 AM »
Surprisingly I was able to update to windows 8.1. Also, do you recommend I update to windows 10? Is that operating system good? Thank you

Offline schmidthouse

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Re: cannot update windows
« Reply #7 on: September 03, 2015, 03:30:10 AM »
Surprisingly I was able to update to windows 8.1. Also, do you recommend I update to windows 10? Is that operating system good? Thank you

In my opinion, W 8.1 is a gem!
W10 has some growing to do but being a new OS that's to be expected.
Reading this topic will give you a better understanding.  :)
https://forum.avast.com/index.php?topic=156141.0

edit: In addition I personally don't like/am very concerned about the lack of 'control'/options in the Windows 10 Update Process.
« Last Edit: September 03, 2015, 05:55:29 AM by schmidthouse »

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Re: cannot update windows
« Reply #8 on: September 03, 2015, 05:51:54 AM »
Ok so I used win10 update link that was provided. It took a while for it download and install and after it was completed at 100%, it sort of disappeared. Nothing happened. I dont know what seemed to happen here  :-[

Offline mchain

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Re: cannot update windows
« Reply #9 on: September 03, 2015, 07:22:45 PM »
Ok so I used win10 update link that was provided. It took a while for it download and install and after it was completed at 100%, it sort of disappeared. Nothing happened. I dont know what seemed to happen here  :-[
Type winver.exe in the Run dialog box and press Enter.  What do you see?

Glad you were able to get to 8.1
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Re: cannot update windows
« Reply #10 on: September 03, 2015, 10:29:11 PM »
I see the attachment you put but the windows 8 version

Offline Para-Noid

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Re: cannot update windows
« Reply #11 on: September 03, 2015, 10:37:19 PM »
I see the attachment you put but the windows 8 version

Huh?  ???
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Re: cannot update windows
« Reply #12 on: September 03, 2015, 10:44:48 PM »
I see a box that says about windows. similar to what mccain attached to his post

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Re: cannot update windows
« Reply #13 on: September 03, 2015, 10:50:41 PM »
Is it Window 8 or Windows 8.1 ???
You must have Windows 8.1 installed in order to upgrade to Windows 10.
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Re: cannot update windows
« Reply #14 on: September 03, 2015, 10:53:08 PM »
yes i have win 8.1 installed