« previous next »
Pages: 1 [2] 3   Go Down

Author Topic: cannot update windows  (Read 12014 times)

0 Members and 1 Guest are viewing this topic.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #15 on: September 03, 2015, 11:34:50 PM »
Quote from: singh21 on September 03, 2015, 10:53:08 PM
yes i have win 8.1 installed
The following video helps you get ready to upgrade:
https://www.youtube.com/watch?v=d57kCz8V0Ag
Once you're ready, you'll find help to actually upgrade here:
https://forum.avast.com/index.php?topic=156141.msg1238216#msg1238216
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5616
  • Spartan Warrior
Re: cannot update windows
« Reply #16 on: September 03, 2015, 11:40:00 PM »
Next step:
  • What is needed is to verify you have the Windows 10 setup files downloaded to your system before we can proceed to upgrade to Windows 10.  To do that, you will need to change your file/folder settings to show hidden folders and files.  See attached below to see what you need to do step by step
  • Navigate to your C: drive and look for folders marked '$Windows.~BT' that are approximately 3.23 GB in size  If you see them, and you confirm they are that size, then you have successfully downloaded the entire setup file for Windows 10
  • Open Control Panel>Click File Explorer Options
  • Click View>Click hidden files, folders, and drives
  • Also click 'Hide protected operating system files'
  • Click Apply
Do you see the folder marked $Windows.~BT?

Please follow bob3160's link to help you out and use this post to confirm all is in place.
Logged
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #17 on: September 03, 2015, 11:42:38 PM »
"What is needed is to verify you have the Windows 10 setup files downloaded"
Not if you're using the tool Microsoft supplies. The link I posted in my reply leads you to that link. :)

(https://www.microsoft.com/en-us/software-download/windows10)
« Last Edit: September 03, 2015, 11:44:44 PM by bob3160 »
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: cannot update windows
« Reply #18 on: September 05, 2015, 09:15:41 AM »
Ok thank you very much!! I will try this.
« Last Edit: September 05, 2015, 10:22:38 PM by singh21 »
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #19 on: September 05, 2015, 04:22:53 PM »
Quote from: singh21 on September 05, 2015, 09:15:41 AM
Ok thank you very much!! I will try this. I realize this is an avast forum but is avast really the best free antivirus software there is?
Silly question to ask in the Avast support forum. :)
If we didn't think it was the best, would be here ???
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: cannot update windows
« Reply #20 on: September 06, 2015, 03:42:12 AM »
Sorry, this question is for my desktop. I recently updated my desktop to windows 10 and now the resolution is messed up. The computer claims 2048*1152 is the most optimal resolution but that doesnt work since the screen starts to shake and is not scaled correctly. Can someone please help find whats the best display settings for my desktop? Thank you all for your help!
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #21 on: September 06, 2015, 02:51:38 PM »
Quote from: singh21 on September 06, 2015, 03:42:12 AM
Sorry, this question is for my desktop. I recently updated my desktop to windows 10 and now the resolution is messed up. The computer claims 2048*1152 is the most optimal resolution but that doesnt work since the screen starts to shake and is not scaled correctly. Can someone please help find whats the best display settings for my desktop? Thank you all for your help!
Please start your own topic. Don't hijack someone else's topic.
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11239
  • No support PM's thanks
Re: cannot update windows
« Reply #22 on: September 06, 2015, 03:03:50 PM »
Quote from: bob3160 on September 06, 2015, 02:51:38 PM
Please start your own topic. Don't hijack someone else's topic.
It is singh21's topic.
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #23 on: September 06, 2015, 03:06:32 PM »
Quote from: CraigB on September 06, 2015, 03:03:50 PM
Quote from: bob3160 on September 06, 2015, 02:51:38 PM
Please start your own topic. Don't hijack someone else's topic.
It is singh21's topic.
So it is but certainly not related to updating windows.  ;)  And no information about the systems hardware.
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: cannot update windows
« Reply #24 on: September 09, 2015, 06:38:57 AM »
I'm here again, sorry. I had restored my laptop back to factory settings since some problems were still persisting. And now, I having the same problem of not being able to update to windows 8.1. I get the message: "Your windows 8.1 install couldn't be completed. Something happened and the install of windows 8.1 can't be completed." I wonder why I always have this problem.
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #25 on: September 09, 2015, 02:31:10 PM »

Check to see if there are any hidden updates that you need to install.
If you don't find any, then see if this helps you update to Windows 8.1:
https://support.microsoft.com/en-us/kb/2871389
« Last Edit: September 09, 2015, 02:33:03 PM by bob3160 »
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: cannot update windows
« Reply #26 on: September 09, 2015, 08:23:21 PM »
Nothing sir, I ran the dowload update and it just said my computer already has the updates downloaded
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #27 on: September 09, 2015, 11:41:47 PM »
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cannot update windows
« Reply #28 on: September 09, 2015, 11:45:30 PM »
The other option is to create install media of Windows 8.1 and do the install from that media (Select the option to keep your files and settings):
http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: cannot update windows
« Reply #29 on: September 10, 2015, 01:18:26 AM »
Ok, I got to windows 8.1 again. I should of mentioned this earlier but the biggest problem I've been having with my laptop is that its disconnects itself from the internet. Also, I get a caution sign on the wifi. I dont think its a problem with the wifi itself since this problem dosent occur with other devices. I woudl really appreciate help on this since it been happening for a while
Logged
Pages: 1 [2] 3   Go Up
« previous next »