Author Topic: help my computer has become infected and avast is making it worse  (Read 1968 times)

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help my computer has become infected and avast is making it worse
« on: September 04, 2015, 07:44:36 AM »
Dear forum users please help.  I only purchased avast premier last month. So am new to avast.  However I am feeling very sad that for the first time ever my computer has become infected.
The virus is hidden in a program called CinemaPlus-6.1mV01.09.  It brings ad popups all over my computer. it seems to have slipped in via an automatic update.  The worst thing is avast did not pick it up. 
I want to uninstall the program but avast is not letting me.  Do i have to uninstall avast so that i can uninstall this program? please help as its
making my internet experience very depressing at the moment.

Offline mikaelrask

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Re: help my computer has become infected and avast is making it worse
« Reply #1 on: September 04, 2015, 08:29:11 AM »
hey and welcome to the forum

please follow this guide and attach the needed logs from frst+addation+mbam

https://forum.avast.com/index.php?topic=53253.0

a malware expert wil help you when on is online

second no antivirus program have 100% dection of all the malware out there.

good luck
Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

Offline Pondus

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Re: help my computer has become infected and avast is making it worse
« Reply #2 on: September 04, 2015, 08:35:59 AM »
Quote
The worst thing is avast did not pick it up.
NO security program have 100% detection or zero false positives

if it display ads it is most likely a PUP = Possible Unwated Program
https://www.virusbtn.com/resources/glossary/potentially_unwanted.xml
avast PUP detection is default off


anyway follow instructions in the guide given above and attach Malwarebytes and Farbar Recovery Scan Tool logs ... 3 logs total


see below the box you write in here ... Attachments and other options


removal helpers will be online later today



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Re: help my computer has become infected and avast is making it worse
« Reply #3 on: September 04, 2015, 09:42:34 AM »
Thank you avast users. I managed to install malawarebytes  software and it seems to have quaratined the problems.

Offline Pondus

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Re: help my computer has become infected and avast is making it worse
« Reply #4 on: September 04, 2015, 09:56:09 AM »
I still recomend you attach all logs as there will be leftover files that need manuall removal