Author Topic: Avast Context Menu entries causing Explorer.exe crashes (W10) Possible Solution  (Read 4549 times)

0 Members and 1 Guest are viewing this topic.

Offline SimmonsTheMad33

  • Jr. Member
  • **
  • Posts: 32
Avast Free V.10.4.2233
Windows 10 Home 64

My overall Windows 10 experience has been phenomenal besides one issue I couldnt figure out for the life of me until recently. About once every three days Explorer.exe would crash when opening up File Explorer or the Windows Start Menu, Cortana as well for that matter since she, it, is part of the Start Menu as well. The Start Menu, File Explorer, Cortana would refuse to open until windows automatically restarted Explorer.exe. File Explorer would also not open instantly at times. Instead taking a few seconds to open. Dealt with this since July 29th.

Two Weeks ago I thought to myself, "What could be causing this?". Then realized after clicking on a file that Avast had added a Context Menu entry and that it may be possible it is either corrupt or conflicting with explorer. Since Avast decided to be mean and not offer a way to disable the three context menu entries, I fired up CCleaner and used it to disable said entries.

I haven't had a Explorer.exe crash since and File Explorer opens without delay every time. Cortana as well.

Im just going to assume this is a bug with Avast.

Edit
CCleaner -> Tools -> Startup -> Context Menu -> Avast Entries -> Disable
« Last Edit: November 01, 2015, 04:18:01 AM by Blake 2 »
Motherboard- Asus Z390 Maximus XI Hero / CPU- 8700K / RAM- 32GB DDR4 2666 / GPU- GTX 1070 FE / NVME- Corsair MP510 240GB / Windows 10 64 Home

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48561
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
I would have tried a repair of Avast instead of disabling one of it's tools.
Program and features > select Avast > Select Repair when done, reboot your system.
I'm running the latest preview build of Windows 10 and Avast without any problems. :)
The context menu entry performs as expected without any explorer delays.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89053
  • No support PMs thanks
Whilst I don't use windows 10 - how long is the folder/file name that cause this or is it any folder/file ?

As you can see this isn't happening to Bob3160 - his is a relatively short file name - and why I asked about the length.

I have never experienced this issue up to and including win7 and there have been many who wish to have the folder/file name removed from the context menu. But none have ever reported this crashing explorer.

This old workaround may be preferable to completely disabling the right click scan potential (not entirely sure if it is still applicable).
- Context (right click) Menu, very long file names how to change the display so as not to show the file names:
Using notepad, run as administrator, open the C:\ProgramData\Avast Software\Avast\avast5.ini (Vista, Win7, win8 and later file location)

Now find and edit the [UserInterface] section, add the new line after the label, ShellExtensionFileName=0 and save the file the avast self-defence will ask for confirmation.
[UserInterface]
ShellExtensionFileName=0

To Remove Shell Integration - use the ShellExtensionFileName=-1, to turn off the avast shell integration completely. (Note the value - minus 1)
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48561
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Long or short file name really doesn't matter:
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline SimmonsTheMad33

  • Jr. Member
  • **
  • Posts: 32
Length Never mattered and I had already ran a Repair hence why it wasnt mentioned in the post.
Motherboard- Asus Z390 Maximus XI Hero / CPU- 8700K / RAM- 32GB DDR4 2666 / GPU- GTX 1070 FE / NVME- Corsair MP510 240GB / Windows 10 64 Home