Author Topic: How to get refund  (Read 9833 times)

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How to get refund
« on: September 22, 2015, 08:19:28 PM »
Have had Avast less than a month.  Would like to cancel subscription and receive refund.  How do I do this? Was charged $37.32 and $41.59.  Please advise how to cancel these subscriptions and receive a refund. 

Thanks,
LB

Offline DavidR

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Re: How to get refund
« Reply #1 on: September 22, 2015, 08:33:24 PM »
Submit  support ticket for a refund - Try the following:
https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06

Note - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

Put as much information in that as possible -  receipt/payment number, email, etc. A link to this topic wouldn't hurt.

If you have submitted the support ticket within the 30 days it will be dealt with even if the processing goes beyond that limit.
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Re: How to get refund
« Reply #2 on: October 16, 2015, 03:33:43 PM »
The page to refund do not exist!!! How to get refund????>:(

Offline DavidR

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Re: How to get refund
« Reply #3 on: October 16, 2015, 03:52:27 PM »
The page to refund do not exist!!! How to get refund????>:(

The support ticked URL has changed:
Now it has been simplified-  Support at Avast has changed to http://support.avast.com/support/tickets/new, no longer on https server.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: How to get refund
« Reply #4 on: October 16, 2015, 04:32:02 PM »
I tried but SUBMIT A TICKET don't works  :(

Offline DavidR

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Re: How to get refund
« Reply #5 on: October 16, 2015, 05:04:38 PM »
I tried but SUBMIT A TICKET don't works  :(

Can you explain what happens or post a screenshot of the error, etc.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: How to get refund
« Reply #6 on: October 17, 2015, 11:31:07 AM »
Always appear this page https://support.avast.com/support/tickets/new and you can't send a ticket

Offline essexboy

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Re: How to get refund
« Reply #7 on: October 17, 2015, 12:23:25 PM »
Did you click this ?


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Re: How to get refund
« Reply #8 on: October 17, 2015, 09:51:33 PM »
I'ven't an order id because i have seen on October 7 a withdrawal of € 29.99 on my credit card without my permission and no email arrived of it. For this reason I request a refund. How should I do? I have spoken with my bank and suggested to me that if I can not get a refund with Avast I make a complaint to the police. I hope to resolve the issue peacefully. Also I am a computer technician and all my customers install Avast. So how can I do ?

Offline essexboy

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Re: How to get refund
« Reply #9 on: October 17, 2015, 11:08:55 PM »
Did you not get an e-mail from Avast about two weeks before this (may have been nexway or digital river)

I will bring this to the attention of the mods

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Re: How to get refund
« Reply #10 on: October 19, 2015, 09:37:21 AM »
Ok. Thank you. But how should I do to get refund?

Offline lukas.hasik

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Re: How to get refund
« Reply #11 on: October 19, 2015, 03:47:59 PM »
Ok. Thank you. But how should I do to get refund?

Just file new request at https://support.avast.com/support/tickets/new?form=2
I checked our ticketing system and there is no request from you...
Quality is also a feature.

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Re: How to get refund
« Reply #12 on: October 19, 2015, 07:26:50 PM »
No because i have not received any email with the order id of confirmation! How do I fill in the form without order id?

Offline Asyn

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Re: How to get refund
« Reply #13 on: October 20, 2015, 10:01:04 AM »
How do I fill in the form without order id?
Enter N/A or --- or 000 or similar.
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Re: How to get refund
« Reply #14 on: October 20, 2015, 03:20:49 PM »
Done. Thank you. Now how long I have to wait? I have not received any email!