Author Topic: How to get refund  (Read 9838 times)

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Offline Asyn

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Re: How to get refund
« Reply #15 on: October 21, 2015, 07:10:42 AM »
Done. Thank you. Now how long I have to wait?
You're welcome. (On the old system it took up to 7 days, not sure about the new one.)
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Re: How to get refund
« Reply #16 on: October 28, 2015, 11:16:14 AM »
No email and no refund arrived. I'll wait another day.

Offline Asyn

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Re: How to get refund
« Reply #17 on: October 28, 2015, 11:42:48 AM »
If you don't get a reply, post your ticket-ID.
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Re: How to get refund
« Reply #18 on: October 29, 2015, 09:22:25 AM »
The problem is that i haven't. I see the payment on my credit card without an email, without a comunicacion

Offline Asyn

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Re: How to get refund
« Reply #19 on: October 29, 2015, 09:25:30 AM »
Sorry, not sure what you mean..??
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Re: How to get refund
« Reply #20 on: October 29, 2015, 09:40:35 AM »
I wrote in discussion yet

Offline Asyn

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Re: How to get refund
« Reply #21 on: October 29, 2015, 09:47:22 AM »
So, did you already submit a ticket or not..!?
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Re: How to get refund
« Reply #22 on: October 29, 2015, 05:31:58 PM »
Yes. With 000000000

Offline Asyn

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Re: How to get refund
« Reply #23 on: October 30, 2015, 06:07:19 AM »
OK, post your ticket-ID.
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Re: How to get refund
« Reply #24 on: January 29, 2016, 01:39:43 AM »
Hi this is Joyce Spurlock (email - ohiojjs@aol.com,) I am requesting a refund for 3 different Avast antivirus's and 4 different Avast Cleanup's and all the renewal for each one of them over the years. For several years I paid for  renewals on all of these at the same time overlapping each other.   Avast Pro Antivirus (I'm keeping) Avast Premiere Antivirus and Avast Internet Security Antivirus, I canceled.  plus 4 different cleanups all running at the same time, I kept one.
I spoke with a very nice lady on the phone and she told me to give you these order numbers.  15509750100,  14794943500,  14743114400, I don't know if all of the accounts are on here or not, you should be able to find all of this information you need and what all you charged me over the years in my records.  Please fix this and send me a refund.  I like my avast protection and I would hate to have to change, but if this isn't made right, I will.  I still can't believe Avast was doing this to me.  I'm an senior citizen and a widow on a fixed income and I trusted Avast.  Please let me hear from you and whether or not you are going to make this right.  I am keeping the Avast Pro Antivirus and 1 cleanup that is the most current and I have canceled the rest.  Expecting to hear from you soon.  Joyce

Offline Asyn

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Re: How to get refund
« Reply #25 on: January 29, 2016, 06:19:54 AM »
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: How to get refund
« Reply #26 on: January 29, 2016, 09:49:05 PM »
Joyce, contact support: https://support.avast.com/support/tickets/new
And please remove you email address from your post unless you like spam.
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