Author Topic: Is Avast support site down?  (Read 2771 times)

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Offline Andrey,pro

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Is Avast support site down?
« on: October 12, 2015, 04:41:20 PM »
Hi there,

It seems avast support site is down. When I go to https://support.avast.com/ I see this error message:
Quote
Your connection is not private
Attackers might be trying to steal your information from support.avast.com (for example, passwords, messages or credit cards)
NET::ERR_CERT_COMMON_NAME_INVALID
Subject: *.freshdesk.com
Issuer: DigiCert SHA2 High Assurance Server CA
Expires on: 7 july 2017 y.
Current date: 12 oct. 2015 y.
What's up? Is any news when it'll be fixed ?

Offline moroni

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Re: Is Avast support site down?
« Reply #1 on: October 12, 2015, 04:44:45 PM »
Hi Andrey,pro,

We are migrating to another system to handle the support tickets.
The new address is not https so please try http://support.avast.com and you should be redirected to the new portal.

Cheers!

Offline Be Secure

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Re: Is Avast support site down?
« Reply #2 on: October 12, 2015, 04:49:57 PM »
How can i send email avast! to test the malware samples?@moroni
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Offline Andrey,pro

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Re: Is Avast support site down?
« Reply #3 on: October 12, 2015, 04:52:05 PM »
Thank you for so quick reply!

But why you're not using https now while it's more secure than http?

Offline Secondmineboy

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Re: Is Avast support site down?
« Reply #4 on: October 12, 2015, 04:52:58 PM »
https might be added later on, its still movement in progress :)
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Offline Staticguy

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Re: Is Avast support site down?
« Reply #5 on: October 12, 2015, 10:39:59 PM »
@moroni: How can I send support ticket on that new website? Can't seem it find it?
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Offline DavidR

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Re: Is Avast support site down?
« Reply #6 on: October 12, 2015, 10:50:20 PM »
I got this earlier http://support.avast.com/support/tickets/new and I checked it again and the link was working.
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